The Part-time Administrative Support Staff position is responsible for providing administrative support to the Learning Commons.  The position reports to the Director, Learning Commons and has the following responsibilities:

• Provide customer service at the Learning Commons Welcome Desk by assessing the needs of students, faculty, and staff
• Provide students with requested information, thoroughly explain the information, and make referrals within the Learning Commons or College as appropriate
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds
• Provide administrative support for the Learning Commons
• Answer and appropriately direct incoming calls, and return voicemail and email in a timely manner
• Assist students with tutoring sign in and out
• Assist in scheduling and checking in students for testing appointments
• Maintain confidentiality and security by following FERPA regulations, carefully monitoring student records while at the Welcome Desk, and properly storing all student records
• Assist in maintaining a quality learning and testing environment following policies and procedures
• Assist with data entry and reports as needed
• Provide general computer assistance to students such as helping students print and navigating College and online tutoring platforms
• Troubleshoot, document, and communicate technical difficulties related to services
• Appropriately communicate academic integrity violations and behavioral issues to the Director, Learning Commons
• Maintain open, robust, and timely communication with colleagues and supervisor
• Maintain currency of knowledge related to Learning Commons services
• Participate in professional development to enhance skills in meeting the needs of students
• Promote College mission, vision, and values
• Perform other duties as assigned that support the College mission and initiatives