Part-time Family Support Services Associate/Parents for Higher Education (PHFE)

Part-time Family Support Services Associate/Parents for Higher Education (PHFE)


Fayetteville Technical Community College
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8400


College Pay Scale



Job Category

  • Professional

Application Period

Opens: Thursday, October 31, 2019
Closes: Monday, November 18, 2019

Target Start Date

Thursday, January 2, 2020

Expected Work Hours


Employment Type


Minimum Qualifications

A Bachelor’s degree from an accredited college or university with major course work in public relations, social work, public administration, business administration, or a related field; or equivalent with two years of increasingly responsible experience in providing services and support to parents of pre-school children.

Ability to:

Apply appropriate organizational and management practices as necessary to the analysis and evaluation of programs, policies, and operational needs.

Knowledge of and ability to use methods and techniques of the child care stipend program to market the program.

Understand applicable federal, state and local regulations, specifically those that pertain to eligible students receiving state and federal funds.

Working knowledge of effective public relations and customer services principles.

Organize, direct and implement a comprehensive child care stipend program.

Interpret and apply applicable laws, policies, procedures, rules and regulations.

Effectively recruit eligible students for, explain and market College child care assistance programs.

Evaluate and advise students on a variety of program and personal matters.

Establish and maintain effective working relationships with those contacted in the course of work.

Communicate effectively, both orally and in writing.

Preferred Qualifications


Position Description

Announcement Summary

Fayetteville Technical Community College is seeking qualified applicants for this part-time position to plan, organize, and coordinate the child care stipend programs of the College; to coordinate assigned activities with other divisions and departments; and to provide highly responsible staff assistance to the assigned supervisor and Associate Vice President for Student Services. The ability to effectively work in a fast-paced environment, handle multiple tasks, resolve student issues, and work well with others is critical to experiencing success in this position. Expertise in effectively communicating information and providing excellent customer service is essential. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take risks and accept responsibility for professional and personal growth.


Manage, coordinate, and organize activities, programs, and services to the child care stipend recipient student population.

Recommend goals and objectives; assist in the development and implementation of policies and procedures.

Coordinate, oversee, and participate in the development of the child care services program work plan; coordinate work activities, projects and programs; monitor program process flow; review and evaluate methods and procedures.

Evaluate child care stipend service operations and activities; recommend improvements and modifications; prepare various reports on operations and activities.

Coordinate and participate in the provision of counseling and support services to child care stipend recipients.

Assist eligible students in securing child care assistance and other benefits.

Explain policies and procedures of College student support programs available to stipend recipients including financial aid and counseling services.

Advise eligible students regarding College preparation and entrance requirements; explain and recommend alternative strategies and programs.

Process paperwork and application for students eligible for the program; establish appropriate levels of aid; monitor student activities to ensure compliance with program requirements.

Assist with the advisement and facilitation of the Parents for Higher Education Club (PFHE).

Represent the College at community and outside organization functions to promote the child care stipend programs.

Perform related duties as assigned.

How to Apply

For a complete list of vacancies and to apply, please visit our employment website.

Job Post Contact

FTCC-Human Resources