Part-time Proctor & Administrative Support Staff – Learning Commons
Employer
Job Location
Davidson Davie Community College
Salary/Grade
Benefits
Job Category
- Professional
Application Period
Closes: Friday, December 31, 2021
Target Start Date
Expected Work Hours
Employment Type
Minimum Qualifications
Qualifications
Required:
Associate’s degree from an accredited institution
A minimum of one year customer service experience
Strong interpersonal, oral and written communication skills
Experience with data entry
Flexible schedule with the ability to work morning, day, afternoons and evenings
Ability to thoroughly assist with the informational needs of individuals
Demonstrated strong organizational and planning skills
Strong computer skills and commitment to using technology
Demonstrated flexibility and adaptability to change
Able to work at other locations if needed
Openness and willingness to engage in professional development activities
Ability to be self-directed as well as work effectively and collaboratively with others in a team environment
Familiarity with and appreciation for the mission of a comprehensive community college
Effectiveness in the following College organizational competencies:
Translating College purpose, values, and vision into organizational action
Collaborating and facilitating
Creating and innovating
Anticipating and responding to change
Providing vision and leadership
Assessment of student learning
Engagement and assessment of successful student retention models
Preferred Qualifications
Preferred:
Experience as a proctor or a test administrator
Experience working with college students in a flexible setting
Experience working at a community college
Position Description
Davidson-Davie Community College (DDCC) is an award-winning institution known for a commitment to excellence and student success. The DDCC community is dedicated to providing a high quality education designed to prepare students to live and work in an increasingly interconnected world. To this end, DDCC celebrates the value of a diverse faculty and staff and encourages applicants from diverse backgrounds to apply. DDCC faculty and staff are passionate about equity and our responsibility to work with each unique student to support them in successfully attaining their goals.
DDCC's benefits and other resources make it possible to excel both professionally and personally. We are a dynamic community that supports and celebrates the success of all of its members. The future is here!
The Part-time Proctor and Administrative Support Staff is responsible for proctoring tests in the Testing Center and providing administrative assistance at the Learning Commons Welcome Desk. The Part-time Administrative Support Staff will welcome students and assist students entering the Learning Commons. This position reports to the Director, Learning Commons. The Part-time Proctor and Administrative Support Staff has the following responsibilities:
Assist the Director, Learning Commons and the Coordinator, Testing Services in responding to testing needs in the Learning Commons
Administer and proctor tests (including testing at off campus locations)
Maintain open, robust and timely communication with colleagues and supervisor
Troubleshoot, document and communicate to Director, Learning Commons and the Coordinator, Testing Services technical difficulties related to electronic testing and assist students with regaining access to tests if necessary
Assist instructors in test pick-up in the Testing Center
Appropriately communicate academic integrity violations according to testing policies to the Director, Learning Commons and the Coordinator, Testing Services in a timely manner
Maintain confidentiality and security of student tests by following FERPA regulations, carefully monitoring student records at the workstation for security, and properly storing all student records
Maintain currency of knowledge related to testing matters
Assist the Director, Learning Commons and the Coordinator, Testing Services in maintaining a quality learning and testing environment following policies and procedures
Provide customer service at the Learning Commons Welcome Desk by assessing the needs of students, faculty and staff
Provide students with requested information, thoroughly explain the information, and make referrals within the Learning Commons or college as appropriate
Answer and appropriately direct incoming calls and return voicemail and email messages in a timely manner
Assist in scheduling and checking in students for testing appointments
Provide administrative support for the Learning Commons
Assist students with tutoring sign in and out
Assist with data entry and reports as needed
Provide general computer assistance to students such as helping students print and navigating College and online tutoring platforms
Appropriately communicate and document academic integrity violations and student behavioral issues to the Director, Learning Commons in a timely manner
Assist the Learning Commons staff in maintaining a quality learning and testing environment following policies and procedures
Assist in monitoring the proper usage of the Learning Commons space
Assist in other areas of the Learning Commons as needed and appropriate
Work with the Director and other Learning Commons staff to develop meaningful evaluations of services and use data to inform decision making processes
Perform other duties as assigned that support the College mission and initiatives
Promote College mission, vision and values