Job Title:Part-time Telecommunicator

Department:Police and Public Safety

FLSA: Non-Exempt

Direct Reports: N/A

Minimum Qualifications: High school diploma or equivalent. Must be at least 21 years of age. Valid North Carolina driver’s license. Current Division of Criminal Information (DCI) Certification or must attain certification within three months of employment.

Work Experience:At lease one year of customer service experience.

Preferred Qualifications: Experience working with confidential information (preferred).

Knowledge, Skills and Abilities

1. Strong interpersonal and public relation skills, organizational skills, and effective oral and written communication skills.
2. Ability to manage multiple tasks and meet deadlines.
3. Ability to track inventory; attention to detail is essential.
4. Demonstrated computer and technology skills including two-way radio operations, data processing techniques and procedures, and word processing and related software.
5. Ability to apply appropriate departmental practices, policies and procedures.
6. Personal integrity, honesty, and the ability to maintain confidentiality.
7. Demonstrate understanding of the mission, goals, and objectives of a community college.

Essential Functions
Job Duties

1. Receives and transmits emergency and non-emergency calls.
2. Operates a two-way radio to receive and transmit messages.
3. Issues parking permits and college identification cards.
4. Monitors and assists with coordinating departmental activities and schedules.
5. Operates, maintains, and validates data in local, state, national, and international computerized criminal justice data bases (NC DCI, NCIC, NCAWARE).
6. Solicits informational responses, coordinates and communicates responses and monitors on-going activities to upgrade information received by police or security units as well as to enhance officer safety.
7. Organizes, catalogs, and maintains departmental files and records.
8. Performs collateral duties and special assignments at the direction or request of department supervisors.
9. Operates and provides first-line maintenance and performs preliminary diagnostics on all telecommunications and office equipment located in the dispatch area.
10. Provides training for new telecommunicators, officers, and other departmental personnel.
11. Exercises discretion in a manner consistent with departmental policy and procedures.
8. Responsible to and accountable for compliance with departmental and College orders, policies and procedures.
9. Interprets and carries out written and oral instructions.
10. Interprets and applies laws, rules, or regulations, appropriately.
11. Prepares routine correspondence, documentation, and reports.
12. Performs duties in a professional manner while responding to inquiries from the College’s and broader community.
13. Professionally manages communications and relationships with public service officials and the general public.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical and mental demands described as follows are representative of those that must be met by an employee in performing the essential functions of this job:
• Ability to sit and/or stand for long periods of time.
• Ability to lift, at times, 10 lbs.
• Good eye/hand dexterity.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical and mental demands described as follows are representative of those that must be met by an employee in performing the essential functions of this job:
• Ability to sit and/or stand for long periods of time.
• Ability to lift, at times, 10 lbs.
• Good eye/hand dexterity.

In addition to the standard office environment, the telecommunicator works with sworn police officers in an urban setting and may be:
1. Exposed to firearms.
2. Exposed to crowds.
3. Exposed to potentially violent or emotionally distraught persons.
4. Exposed to life-threatening situations.
5. Exposed to close contact with computer monitors.

This position is deemed an Essential Position therefore, personnel are considered Essential Employees. Essential personnel are defined as:

Essential Personnel – Essential personnel are employees who, regardless of category, are necessary for operations during states of emergency. Essential personnel shall be notified in advance of their essential status via their job description or direct communication from their supervisor or division head. Employees who are considered essential employees include but are not limited to administrative officers, Campus Police and Public Safety officers, Facility Services personnel, and the Safety Compliance Officer