Part-Time Veterans Affairs & Financial Aid Technician

Part-Time Veterans Affairs & Financial Aid Technician


Davidson County Community College
297 DCCC Road
Thomasville, NC 27360
Phone: 336-249-8186


Commensurate with experience



Job Category

  • Technical/Paraprofessional

Application Period

Opens: Thursday, May 30, 2019
Closes: Sunday, June 23, 2019

Target Start Date

Monday, July 1, 2019

Expected Work Hours


Employment Type


Minimum Qualifications

Bachelor's degree from a regionally accredited institution
Customer services work experience
Ability to communicate clearly and effectively with diverse groups of people in both oral and written formats
Ability to thoroughly assist with the informational needs of individuals
Strong organizational and planning skills
Proven leadership ability in working with students and the general public
Skill in the use of computers (MS Office 2010) and commitment to using technology
Ability to work effectively with others
Ability to provide leadership in anticipating and responding to change
Familiarity with and appreciation for the mission of a comprehensive community college
Effectiveness in the following College organizational competencies:
  - Translating College purpose, values, and vision into organizational action
  - Collaborating and facilitating
  - Creating and innovating
  - Anticipating and responding to change
  - Providing vision and leadership

Preferred Qualifications


Position Description

The Part-Time Veterans Affairs & Financial Aid Technician assists students with obtaining and maintaining Veterans Affairs educational benefits and/or federal, state, and institutional financial aid.  The Veterans Affairs & Financial Aid Technician reports to the Lead Counselor, Financial Aid and has the following responsibilities:
Serves as the primary VA Certifying Official, assisting students with obtaining and maintaining educational benefits with the U.S. Department of Veterans Affairs
Utilizes the college's information system to obtain program, enrollment, and academic standing information; enters, maintains and updates information for students receiving VA educational benefits in the Veteran Affairs portal, VA-Once
Creates and maintains appropriate VA documentation for each student receiving VA education benefits in compliance with federal and state laws, regulations, policies, and procedures, including but not limited to program of study, previous college transcripts, attendance, progress and withdrawals
Responds to VA education benefit and financial aid inquiries by email, telephone or in person, providing information as requested
Processes certifications, terminations, additions, and adjustments to VA benefits in accordance with the timeline required by the VA

Audits Veterans' records regularly to assure compliance with VA rules and regulations and reports any potential audit exceptions to the supervisor
Provides technical assistance to students completing the Free Application for Federal Student Aid (FAFSA)
Assists financial aid applicants with the completion of forms required for student financial aid
Receives, opens, and routes financial aid and VA mail, composes correspondence, answers telephones, and responds to email
Processes internal and external data requests, including, but not limited to, financial aid award and income verification forms, and skip trace loan reports
Maintains and updates financial aid and VA documents, marketing materials, and website information
Maintains current knowledge of changes in Federal and State legislation affecting Veterans Affairs Programs; attends workshops and conferences, as appropriate
Confers regularly with and provides reports to the Lead Counselor, Director, Financial Aid and Business Office on the status of Veteran's Administration program implementation.
Performs other duties as assigned which support the mission and initiatives of the College.

Job Post Contact

Davidson-Davie Community College


Fax:  336-249-1933