Job Duties

• In collaboration with the Dean, Health and Wellness, assist in the implementation and management of the partnership agreement with Duke Health;
• Liaise with various departments at Duke Health to connect staff with pathways and mitigate barriers for students to return to school;
• Work with Durham Tech and Duke to explore additional pathway opportunities;
• Collect and report partnership outcomes data;
• Provide enrollment and admissions guidance for students who need information about the enrollment steps or admissions process, or need help deciding a program of study or coursework offered by the college best suited to meet the students’ goals with emphasis on the Health and Wellness pathways;
• Work closely with the ARR Liaisons and Limited Enrollment Admissions Specialist to connect potential students to the admissions and enrollment processes;
• Create educational and career plan for new Health and Wellness students and meet regularly to monitor academic progress;
• Counsel students on academic policies and provide guidance or make appropriate referrals to address academic difficulties;
• Stay abreast of changes to curricula, prerequisites, admission criteria, etc.;
• Work collaboratively with other departments to address student and program needs;
• Work with Health and Wellness Success Coach to connect students with needed supports, resources, and training;
• Collaborate with internal and external career development partners to ensure that students receive career guidance and support;
• Coordinate with college departments including Curriculum, Financial Aid, Admissions and Records, Success Coaches, Accessibility, and Counseling in order to meet student needs and promote student success;
• Partner with other departments to coordinate activities to introduce students to available community services and campus resources;
• Maintaining complete partnership, office, and student records; pro­cessing reports, forms, and all other required paperwork in a timely, efficient manner, checking for the accuracy and com­plete­ness of all data;
• Maintain proper communication and supportive relations at all times with all other units of the division and the college, providing assistance in carrying out their respective functions;
• Participate in program, departmental, divisional, and institutional meetings and other activities; 
• Remain current in knowledge and skills via ongoing professional development for student records management functions and admissions procedures in Colleague and other technical support;
• Ensure proper security of Durham Tech’s student educational records in accordance with the Family Educational Rights and Privacy Act (FERPA), state law, community college system regulations, and college policies and procedures;
• Abide by procedures/workflows for effective office management, and ensure accuracy of student records in Colleague, Durham Tech’s student information system, for compliance with all external accrediting and reporting agencies;
• Participate as part of the unit’s team in planning and decision-making for the Health and Wellness pathway;
• Provide data needed for the partnership agreement, as well as, other required reporting;
• Remain current in knowledge and skills via ongoing professional development for student records management functions and admissions procedures in Colleague and other technical support;
• Be an integral part of the team and be available to provide student support services for the Health and Wellness Pathway;
• Participate in department recruiting and other events at Durham Tech and Duke Health;
• Create and maintain a welcoming and positive relationship with visitors, students, and fellow employees and ensure the interaction is an efficient and valued experience;
• Perform job duties and interact with all constituents in a manner that creates a friendly and supportive atmosphere for all;
• Additional duties shall include other appropriate activities as assigned by the, assistant deans, dean, vice president, and/or the president.

Knowledge, Skills, and Abilities:

• A thorough understanding of and commitment to the community college mission and philosophy;
• Solid understanding of college, state, and federal guidelines, policies, regulation and legislation pertinent to ensuring integrity and retention of student records;
• Ability to manage multiple tasks and meet multiple deadlines;
• Personal integrity, honesty, and the ability to maintain confidentiality;
• Ability to establish and maintain effective communication throughout the college and the community with students, administrators, faculty, staff, and outside constituencies;
• Proficiency with college student information systems (e.g. Colleague or Banner), software (e.g. Microsoft Office Suite), and document imaging systems (e.g., Softdocs, Etrieve);
• Experienced with admissions, registration, and records policies, procedures, workflows, and systems including College Foundation of North Carolina (CFNC) and Residency Determination System (RDS) to request updates to student records in Colleague;
• An affinity for organization, accuracy and efficiency in a fast-paced environment.
• Excellent interpersonal skills, customer service skills, oral and written correspondence skills, and public relation skills;
• Knowledge of, and sensitivity to, the unique needs and expectations of students, faculty, and staff, as well as community groups;
• Ability to work with and support a diverse student population.

Physical Demands:

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical and mental demands described as follows are representative of those that must be met by an employee in performing the essential functions of this job:

• Ability to sit and/or stand for long periods.
• Ability to lift, at times, 10 lbs.