PC and Network Support Technician

PC and Network Support Technician


Southwestern Community College
447 College Drive
Sylva, NC 28779
Phone: 828-339-4000

Job Location

Sylva, NC


$27,036.00 - $32,076.00 annually


State Health Plan, life insurance,

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Tuesday, January 4, 2022
Closes: Friday, February 25, 2022

Target Start Date

Monday, February 28, 2022

Expected Work Hours

8 am - 5 pm Mon - Thurs, 8 am - 12 pm Fr

Reports to

User Support Manager

Employment Type

Full-Time Non-Exempt Staff

Minimum Qualifications

A.A.S., CIS, CET, EET or IT-related program of study

Preferred Qualifications


Position Description

Statement of Primary Purpose
To maintain and support Information Systems on a broad range of architectures. Primarily responsible for assisting in the maintenance of computer hardware and software, printers, fax machines, telephones, portable devices, and other network hardware.

Technical Support, full-time staff, non-exempt

Essential Functions and Responsibilities
• Maintain computer network infrastructures including Google Chromebox for Meetings and related audio/visual components.
• Maintain lab and office equipment including computers and printers.
• Maintain and support lab images including configurations and software updates for all workstations utilizing the Dell KACE system.
• Assist with the physical and virtualized academic computing environment.
• Regularly visit other college campuses and centers to maintain lab and office equipment.
• Assist as needed with the management and maintenance of the college telephone system including desktop telephones, voicemail system, auto attendant, and voicemail.
• Assist as needed with emergency/critical incident telephone software and functionality.
• Assist with the installation and maintenance of college security systems including electronic door controls and security cameras.
• Assist the college's Network and Infrastructure Manager with the maintenance and installation of network equipment including lab and office switches, wireless equipment, etc.
• Pull network cable and terminate for use within the college infrastructure. (Cat5/6, Fiber, etc.)

Additional Duties and Responsibilities
• Assist users with individual technical support including the use of PC's, software, portable devices, etc.
• Assist with the procurement and implementation of technology hardware.
• Coordinate the installation of classroom technologies and perform training for faculty.

Minimum Qualifications
A.A.S., CIS, CET, EET or IT-related program of study

Knowledge and Skills
Background in computer support, printers, mobile devices, audio/visual components, Information Systems/Telecommunication mediums and copper cabling systems.

Physical Demands
Climbing ladders, lifting up to 30lbs

Licensing Requirement
Valid NC Driver's license is required

Working Conditions and Environment
Some travel is required depending on the demand from supporting off campus sites, work hours include possible overtime with the occasional possibility of working some weekends.

Equipment Operation
PC's Printers, Mobile Devices, Fluke Onetouch Series II, various OS's including Windows 10, MacOS, Xen Desktop, Vmware, Active Directory.

This position description covers the most essential functions and duties associated with this position. Other duties may be assigned by the President or appropriate supervisory personnel. The College reserves the right to alter duties, responsibilities, conditions, working hours, and job title as necessary.

How to Apply

Submit application on Southwestern Community College website:  https://southwesterncc.hirecentric.com/jobs/208500-21374.html 

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