Rocky Mount Campus
Closes: Thursday, September 30, 2021
Target Start Date
Expected Work Hours
Associate degree in computer science or similar field or evident ability and willingness to complete Associate degree within 1 year of hire.
Valid North Carolina driver’s license and a satisfactory driving record.
Ability to work in a variety of settings, sitting, standing, climbing, kneeling, or crouching. Must possess strength to lift and carry objects weighing up to 50 pounds, vision to read materials in print and digital format, hearing and speech to communicate in person and over the telephone.
SKILLS & KNOWLEDGE: (AT ENTRY)
Familiar with current industry standards, installation procedures, and configuration of computers, hardware, software, and peripherals (printers, monitors, and keyboards).
Ability to define problems, collect data, establish facts, and draw conclusions in order to troubleshoot hardware, software, and basic network connectivity problems.
Basic understanding of local area networks, TCP/IP, DNS, DHCP, and network printing.
Organized and capable of multitasking. Ability to follow policy and procedure while using sound judgment to complete tasks in a timely manner.
Professional and courteous. Must possess excellent oral and written communication skills. Ability to explain technical concepts and procedures to non-technical users.
Experience with Office 365 and G Suite Apps
Experience with Microsoft client/server architecture, Active Directory and Azure
Under supervision of the Director of Computer Services, the purpose of this position is to install, maintain, and upgrade computer hardware, software, and peripherals in offices and academic computer labs, provide end-user assistance, and perform other related work as required.
Essential Job Functions
Install and configure computers and related peripherals such as monitors, printers, and scanners. Pull and route cables as required for new installations and office reconfiguration.
Install and maintain operating systems and application software. Assist with creation and deployment of software images for office and lab PCs.
Troubleshoot problems with computer systems, including hardware, software, network connectivity, and peripherals. Provide local and cloud application support. Resolve issues using best practice and department procedure.
Perform VoIP phone installation and basic troubleshooting. Assist users with phone menu functions (voicemail setup, call forwarding, etc.)
Audio-video support for interactive displays, cameras, projectors, and other related equipment.
Staff a centralized help desk to answer support tickets in a timely manner and perform post-resolution tasks. Escalate problems to team leadership when needed.
Research issues, recommend preventive measures and participate in the development of changes to address and prevent further issues.
Assist with inventory control procedures, asset labeling, and documentation.