In support of the overall Learning College, the PC Technician I is responsible for providing technical support for all students as well as assisting with installation, maintenance, and support of PC’s and other peripheral equipment.

Essential Responsibilities

1. Maintain, update and replace campus computers, laptops, classroom projectors, tablets and printers etc….
2. Maintain inventory for information technology assets
3. Assist faculty, staff and students thru email, phone or face to face with password problems and technology issues associated with their Moodle, email and Patriot Port accounts.
4. Configuring, installing, and troubleshooting computer hardware and software
5. Performing set up and configuration of PCs according to pre-defined standards
6. Diagnose and repair hardware and/or software issues for PCs and Macs.
7. Installing new software and removing outdated software in selected areas
8. Ensuring preventative measures are implemented and maintained, including but not limited to: virus protections, computer patches and data back up
9. Assist in vendor technical support and IT Staff with troubleshooting to assure timely repair
10. Serve as backup and provide support to the PC Technician II.
11. Other duties, as assigned

Skills and Abilities

1. Develop an understanding and appreciation of the mission, history, current programs, services, and goals of Isothermal Community College
2. Proficient in Windows and Macs operating systems
3. Excellent computer inventory and tracking skills
4. Demonstrated knowledge using the following:  projectors, smart boards, desktops, laptops and tablets
5. Proficient knowledge of computer imaging software and cloning for software distribution, patches and updates
6. Ability to employ troubleshooting techniques, including the ability to differentiate between hardware and software issues
7. Experience using Microsoft Office Suite
8. Knowledge of computer terminology
9. Ability to work well with others
10. Effective written and verbal communication skills
11. Ability to work under minimum supervision
12. Ability to learn and upgrade job skills in order to meet changing demands of the position/field