At Central Carolina Community College, we create transformative lifelong learning opportunities!  We expect all employees to find ways to remove barriers to student success and provide all students a pathway to achievable dreams. Our employees are charged to recognize the challenges we face and to respond to them with empathy, understanding, and a willingness to help. 

The PC Technician's role is to support and maintain in-house computer systems, desktops, peripherals, and instructional technology. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation and instructional technology performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Diversity Policy:   Central Carolina Community College believes the college experience is greatly enriched through diversity; therefore, the college encourages diversity of thought within the student body and staff. Furthermore, the college seeks to promote awareness of diversity and the respect for all individuals, and the college pledges to adhere to this mission in its relationship with the community. 

Essential Duties

PC and Instructional Technology Maintenance

• Performs general maintenance tasks, troubleshoots and repairs computer systems, computer peripheral equipment, along with instructional technologies such as classroom projectors and interactive touch displays throughout the organization 
• Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance 
• Identifies, researches, and resolves technical problems
• Responsible for preventive maintenance for all of the colleges’ computers and peripherals
• Responsible for installation of all software for all faculty, staff, and classrooms
• Responsible for movement form documentation for all computers & peripherals
• Responsible for calling Manufacturer tech support for computer & peripheral repair, maintenance or returns

Customer Support

• Provide assistance for the Helpdesk when needed
• Communicate with staff and faculty regarding hardware and software issues

• Other duties as assigned

Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the PC Technician I will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.