Closes: Tuesday, November 5, 2019
Target Start Date
Expected Work Hours
Associate's degree with course work emphasis in microcomputer systems technology, networking, or related field; supplemented by one to two years previous experience and/or training involving technical support of personal computers and peripherals; or an equivalent combination of education, training, and experience.
Physical Requirements: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 30 pounds) and occasionally heavier weight (up to 70 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving direction and instruction from supervisor.
Language Ability: Requires ability to read a variety of policies and procedures, technical manuals and diagrams, etc. Requires the ability to prepare technical reports and diagrams, records, etc. with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; and to deal with several abstract and concrete variables. Requires the ability to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; and to teach co-workers. Must be able to communicate effectively and efficiently in a variety of technical and/or professional languages including computer technology, computer networking, computer programming, etc.
Numerical Aptitude: Requires the ability to perform moderately complex algebraic and geometric operations and the ability to utilize principles of basic probability and statistical inference.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and visually read various information.
Motor Coordination: Requires the ability to coordinate hands and eyes using office machinery to operate motor vehicles.
Manual Dexterity: Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, tools, etc. Must have moderate levels of eye/hand/foot coordination.
Color Discrimination and Visual Acuity: Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. The worker may be subject to danger or risk to a slight degree or to tension as a regular, consistent part of the job.
Physical Communications: Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear).
See Minimum Qualifications
Under general supervision, the purpose of the position is to provide technical support of application and networking software and computer hardware for Pitt Community College. Employees in this classification perform technical work and some supervisory work. Position is responsible for performing software and hardware installation and maintenance; diagnosing computer problems; and documenting and tracking work requests. Performs related work as directed.
Performs maintenance of computer hardware and software; gathers information concerning user's situation; diagnoses problems of the computer; refers to documentation or external resources to resolve situations. Helps supervise and monitors Lab Assistants for campus computer labs.
Installs computers and related peripheral devices and software.
Documents and tracks work requests generated by the Help Desk and helps supervise part-time technicians.
Assists faculty and staff in matching desired computer functions with available resources; recommends purchases for the most efficient and effective use of computer systems.
Receives and/or reviews various records and reports including inquiries, issues, records, reports, correspondence, memos, etc.
Prepares and/or processes various records and reports including reports, records, correspondence, etc.
Refers to policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc.
Operates a variety of office equipment such as computer, printer, telephone, calculator, etc.
Uses general office supplies.
Interacts and communicates with various groups and individuals including immediate supervisor, co-workers, staff, and the general public.
Performs related duties as directed.