Policies and Procedures Manager

Policies and Procedures Manager


Wake Technical Community College
9101 Fayetteville Road
Raleigh, NC 27603
Phone: 919-866-5000

Job Location

South Campus, 9101 Fayetteville Rd., Raleigh NC 27603


$42,841.52 - $56,450.00 Annually


Full Time State

Job Category

  • Professional

Application Period

Opens: Monday, September 11, 2017
Closes: Sunday, September 24, 2017

Target Start Date

Monday, October 16, 2017

Expected Work Hours

Monday-Friday 8:00-5:00

Reports to

Dean, Institutional Effectiveness Accreditation and Research

Employment Type

Full Time Annual Permanent

Minimum Qualifications

Knowledge, Skills & Abilities:

Advanced proficiency in MS Word, Adobe Acrobat Professional, and updating content management systems such including Drupal and Sharepoint

Intermediate working knowledge of other MS Office products

Excellent written and oral communication skills

Excellent skills and proficiency with proper use of grammar

Advanced proofreading and editing skills

Ability to perform normal duties with minimal supervision

Effective presentation skills and ability to conduct training sessions related to college policy and procedures

Excellent time management skills and ability to meet deadlines consistently

Effective collaboration, critical thinking and problem-solving skills

Minimum Requirements:

Bachelor's degree in a field related to Policy Development, Communication, Business, or Computer Information 

Three years working with policies and procedures or related experience

Preferred Qualifications


Master's degree

Experience updating websites, use of content management systems and html code

Experience working with educational or student related policies and procedures

Position Description

Pay Grade: Manager 2

This position is responsible for providing direction and assistance in creating new policies or revising existing policies; and maintains official college policies and procedures documentation.


 Responsibilities and Duties (*Essential Functions):To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Provides direction and assistance to divisions in creating new policies or revising existing policies

*Reviews all policies and procedures for compliance with the college's documentation rules or guidelines

*Develops and maintains official college policies and procedures on the college's website in collaboration with ITS

*Collaborates with communications staff to ensure compliance with college style guide standards in the presentation of policies and procedures

*Develops and manages a schedule for timely review of policies and procedures by appropriate divisions

Communicates policy and procedure updates to Wake Tech employees and the NCCCS office
Maintains information in the Wake Tech College Catalog, Employee Handbook, and Policy Library and coordinates the review and revision process
Promotes policies and procedures functions in the college by providing customer service, training, and professional development
Oversees  project management for estimating, monitoring, and assessing projects and department performance
Serves on the Policies and Procedures Committee for input and advice on college policies and procedures

Promotes continuous improvement by completing an annual applied benchmark project on an individual or a group basis

Job Post Contact

Human Resources