Physical Requirements:  Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of walking, standing, climbing, balancing, reaching, bending, stooping, kneeling and crawling, and which may involve the lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds). 
 
Data Conception:  Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
 
Communication
Communicates with ODS staff, other divisions/departments, faculty, staff and students with tact and respect to coordinate work activities; shows flexibility, adaptability and problem-solving ability when responding to the constant challenges and needs of the office.  Contributes to the general teamwork efforts required of the staff to maintain office operations.  Communicates progress and issues with director in a timely manner.
 
Confidentiality
Maintains confidentiality of all ODS documentation and ODS related issues according to established guidelines.  Maintains safety and security of ODS program office.  This includes but is not limited to: all common areas, file cabinets, student testing areas and staff workroom.
 
Language Ability:  Requires ability to read a variety of books, policy and procedure manuals, schedules, etc. Requires the ability to prepare reports, logs, records, etc. with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence.  Must have skills in expressive interpreting, translating, and reverse interpreting.  Skills in language mediation and possession of long and short-term memory skills.  Knowledge of the ethics of interpreting.  Knowledge of deafness and the deaf community as well as human service agencies which serve the deaf.  
 
Intelligence: Requires the ability to apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in oral, written, diagrammatic or schedule form.  Requires the ability to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.  Must have the ability to comprehend and interpret received information.
 
Verbal Aptitude:  Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; and to teach and counsel volunteers and staff. Must be able to communicate effectively and efficiently with persons of varying educational backgrounds and in a variety of technical and/or professional languages including counseling, volunteerism, etc.
 
Numerical Aptitude:  Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; ability to utilize principles of fractions; ability to interpret graphs.
 
Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape, and visually read various information.
 
Motor Coordination:  Requires the ability to coordinate hands and eyes using office machinery, and other special equipment; and to operate motor vehicles.
 
Manual Dexterity:  Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, etc. Must have moderate levels of eye/hand/foot coordination.
 
Color Discrimination and Visual Acuity:  Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, night vision, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.
 
Interpersonal Temperament:  Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under moderate stress when confronted with an emergency. Must Be able to work closely with people with disabilities and have an understanding of medical, psychological, counseling, personal/social aspects and the needed accommodations for qualified persons as well as have an acute understanding of the implications of this service. 
 
Physical Communications:  Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing:  perceiving nature of sounds by ear).
 

PERFORMANCE INDICATORS

 
Knowledge of Work: Has thorough knowledge of the methods, policies, and procedures of the Disability Services Department of the Student Development Service Division as they pertain to the performance of duties of the Counselor. Has thorough knowledge of the methods, procedures and policies of Pitt Community College as such pertains to the performance of the essential duties. Has thorough knowledge of principles and practices of student counseling on issues pertaining to admissions, academics, education, careers, and personal concerns, especially disabilities. Has thorough knowledge of the laws including ADA, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position. Has considerable knowledge of the organization of the department, and of related departments and agencies. Has clear knowledge any occupational hazards and adheres to any safety precautions inherent in performing the essential functions of the work. Has considerable knowledge of terminology and related professional languages used within the department as they pertain to work responsibilities. Has knowledge of how to maintain cooperative and effective relationships with intra- and interdepartmental personnel, as well as any external entities with which position interacts.
 
Quality of Work:  Maintains high standards of accuracy in performing duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains quality communication and interaction with intra- and interdepartmental personnel, and any external entities with which position interacts.
 
Quantity of Work:  Performs described Essential Functions and related assignments efficiently and effectively in a manner to produce a quantity of work which consistently meets established standards and expectations.
 
Dependability:  Assumes responsibility for completion of assigned functions. Completes assigned work within established deadlines in accordance with directives, policies, standards, and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.
 
Attendance:  Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides sufficient notice to upper management with respect to vacation time and leave requests.
 
Initiative and Enthusiasm:  Exhibits an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and initiates appropriate and acceptable action for the completion of work with a minimum of supervision and instruction.
 
Judgment:  Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identification of alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advisement where appropriate, and researches issues, situations, and alternatives prior to exercising judgment.
 
Cooperation:   Accepts supervisory and managerial instruction and direction, and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences is justified, i.e., poor communications, variance with established policies and procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation both intra- and interdepartmentally.
 
Relationships with Others: Shares knowledge with managers, supervisors and co-workers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships both intra- and interdepartmentally, and with external entities with whom position interacts. Tactfully and effectively handles requests, suggestions, and complaints in order to establish and maintain good will. Emphasizes the importance of maintaining a positive image.
 
Coordination of Work:  Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion for work elements, and establishes a personal schedule accordingly. Attends required meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.
 
Safety and Housekeeping:  Adheres to all established safety and housekeeping standards, to include regulatory entities. Ensures such standards are not violated.