Job Title:Program/Online Specialist

Department:Business and Entrepreneurship

FLSA:Non-Exempt

Direct Reports:N/A

Minimum Qualifications: HS and/or GED.

Work Experience: Five plus years working in an Administrative Support function.

Preferred Qualifications:Associate’s degree preferred.

Work Experience: At least two years of Administrative Support experience

Knowledge, Skills and Abilities

1. Evidence of strong interpersonal skills, organizational skills, and effective oral and written communication/public relation skills;
2. Excellent problem solving and critical thinking skills;
3. Ability to manage multiple tasks and meet deadlines;
4. Ability to think creatively and put ideas into action;
5. Ability to make presentations to large audiences;
6. Excellent computer skills to include Microsoft Office Suite and some knowledge of Datatel and Colleague experience.
7. Personal integrity, honesty, and the ability to maintain confidentiality; and
8. Understanding of the mission, goals, and objectives of a community college.
9. Excellent customer service skills and sensitivity to the needs and expectations of students and colleagues.
10. Demonstrates initiative

Essential Functions

This position will support both the Business & Entrepreneurship and Building, Engineering and Skills Trade departments in all administrative functions.

Job Duties

1. Register students into appropriate courses and/or programs (both credit and non-credit); (Both)
2. Responsible for the entering appropriate data into Colleague and keeping up-to-date with any training/changes; (Both)
3. Make telephone calls to students in reference to course cancellations, date changes, and/or declined payments; (Both)
4. Monitor vendor contracts, process invoices, and maintain reconciliation of accounts; (Both)
5. Maintain professional awareness for new and current online education training trends in relation to workforce development needs; (B&E)
6. Market and advertise online classes through schedule and other means;(B&E)
7. Maintain calendar of due dates for schedules, contracts, rosters, and budget reports; (Both)
8. Maintain communication with learning management service vendors as it relates to online training; (B&E)
9. Monitor and track program budget allocations and expenditures; (Both)
10. Oversee the maintenance of course subject matter, monitor the instruction and learning environment, and the evaluation of all classes (credit and non-credit); (Both)
11. Recommend policies, procedures and regulatory controls to achieve and maintain the highest quality of instruction in all areas of program operations. (Both)

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical and mental demands described as follows are representative of those that must be met by an employee in performing the essential functions of this job:
• Ability to sit and/or stand for long periods of time;
• Ability to lift, at times, 10 lbs.; and
• Good eye/hand dexterity.

Required Working HoursThis position would work 8:00 a.m. – 5:00 p.m. Monday – Friday at 40 hours per week which includes a 1 hour lunch break. These are considered normal working hours for this position at this location. However, during special events, the hours for any