Program/Online Specialist

Program/Online Specialist


Durham Technical Community College
1637 Lawson Street
Durham, NC 27703
Phone: 919-536-7200

Job Location





Full-Time Benefits

Job Category

  • Professional

Application Period

Opens: Monday, December 21, 2020
Closes: Friday, January 22, 2021

Target Start Date

Wednesday, January 1, 2020

Expected Work Hours

A minimum of a 40-hour work week as determined with the supervisor to allow the employee to fulfill the assigned duties and responsibilities, including occasional evening and weekend hours. Summer schedules may be available depending on workload.

Employment Type

Full-Time Position

Minimum Qualifications

HS and/or GED.

Work Experience: Five plus years working in an Administrative Support function.


Preferred Qualifications

Associate’s degree preferred.

Work Experience: At least two years of Administrative Support experience

Position Description

Job Title:Program/Online Specialist

Department:Business and Entrepreneurship


Direct Reports:N/A

Minimum Qualifications: HS and/or GED.

Work Experience: Five plus years working in an Administrative Support function.

Preferred Qualifications:Associate’s degree preferred.

Work Experience: At least two years of Administrative Support experience


Knowledge, Skills and Abilities

1. Evidence of strong interpersonal skills, organizational skills, and effective oral and written communication/public relation skills;
2. Excellent problem solving and critical thinking skills;
3. Ability to manage multiple tasks and meet deadlines;
4. Ability to think creatively and put ideas into action;
5. Ability to make presentations to large audiences;
6. Excellent computer skills to include Microsoft Office Suite and some knowledge of Datatel and Colleague experience.
7. Personal integrity, honesty, and the ability to maintain confidentiality; and
8. Understanding of the mission, goals, and objectives of a community college.
9. Excellent customer service skills and sensitivity to the needs and expectations of students and colleagues.
10. Demonstrates initiative

Essential Functions

This position will support both the Business & Entrepreneurship and Building, Engineering and Skills Trade departments in all administrative functions.

Job Duties

1. Register students into appropriate courses and/or programs (both credit and non-credit); (Both)
2. Responsible for the entering appropriate data into Colleague and keeping up-to-date with any training/changes; (Both)
3. Make telephone calls to students in reference to course cancellations, date changes, and/or declined payments; (Both)
4. Monitor vendor contracts, process invoices, and maintain reconciliation of accounts; (Both)
5. Maintain professional awareness for new and current online education training trends in relation to workforce development needs; (B&E)
6. Market and advertise online classes through schedule and other means;(B&E)
7. Maintain calendar of due dates for schedules, contracts, rosters, and budget reports; (Both)
8. Maintain communication with learning management service vendors as it relates to online training; (B&E)
9. Monitor and track program budget allocations and expenditures; (Both)
10. Oversee the maintenance of course subject matter, monitor the instruction and learning environment, and the evaluation of all classes (credit and non-credit); (Both)
11. Recommend policies, procedures and regulatory controls to achieve and maintain the highest quality of instruction in all areas of program operations. (Both)

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical and mental demands described as follows are representative of those that must be met by an employee in performing the essential functions of this job:
• Ability to sit and/or stand for long periods of time;
• Ability to lift, at times, 10 lbs.; and
• Good eye/hand dexterity.

Required Working HoursThis position would work 8:00 a.m. – 5:00 p.m. Monday – Friday at 40 hours per week which includes a 1 hour lunch break. These are considered normal working hours for this position at this location. However, during special events, the hours for any

How to Apply

Durham Tech Applicant Portal | Home (


The online application process will allow you to review the status of your application during the recruitment process, to update your online application, and to apply for positions that become available in the future.

New Users

Please take a moment to become familiar with the system:
• To search positions, click the Search Jobs link at left.
• To apply for a job, click the Create Account link at left, then follow the directions.

For assistance with the online employment application, please contact Human Resources at 919-536-7244 or
Assistance will be available Monday - Friday between the hours of 8:00 am and 5:00 pm.

Returning Users

Click the Login link on the left, and enter your username and password. This enables you to:
• Apply to new positions without re-entering application information that has not changed.
• Review the status of positions you have applied to.

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