Physical Requirements:   Requires the ability to operate a variety of types of office, instructional, and medical equipment including computer, copier, calculator, audio-visual equipment, etc. Requires the ability to exert up to twenty five pounds of force occasionally and/or a negligible amount of force frequently and to frequently lift, carry, push, pull, or otherwise move objects.  Physical demands are in excess of sedentary work. Requires the ability to walk, stand, stoop, reach, crouch, kneel, finger, grasp, etc. for extended periods of time.  Must be able to lift and/or carry weights of approximately thirty pounds.  Requires the ability to perceive attributes of objects such as size, shape, temperature, or texture by means of receptors in skin, particularly those of the fingertips.

Data Conception:   Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication:   Requires the ability of speaking and/or signaling people to convey or exchange information, including the giving and receiving of instructions, assignments, or directions.

Language Ability:   Requires the ability to read a variety of electronic and hard-copy documents, reports, and forms such as manuals, student handbook and catalog, various texts, etc.  Requires the ability to prepare various documents and reports such as lesson plans, grade/evaluation reports, attendance reports, book orders, budgets, assessment plans, etc., using the proper format, punctuation, spelling and grammar.  Requires the ability to communicate with others with poise, voice control, and confidence.  Requires the ability to be conversant in the theory, principles, and methods of effective and persuasive speaking, voice and diction, phonetics, and discussion and debate.

Intelligence:   Requires the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems, deal with nonverbal symbolism in its most difficult phases, deal with a variety of abstract and concrete variables, and comprehend the most abstruse classes of concepts.  

Attention: Requires the ability to demonstrate good selective, sustained, alternating, and divided attention when interacting with others.

Verbal Aptitude:   Requires the ability to record and deliver information, explain procedures, and follow verbal and written instructions.  

Numerical Aptitude:   Requires the ability to utilize mathematical formulas to add, subtract, multiply, and divide; determine percentages and decimals; determine time and weight; apply algebraic principles; and utilize descriptive statistics.

Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape.

Motor Coordination:   Requires the ability to coordinate hands and eyes rapidly and accurately when utilizing a variety of equipment including automated office equipment, instructional equipment, medical equipment, etc.  

Manual Dexterity:   Requires the ability to handle a variety of items including office equipment, medical equipment, control knobs, switches, etc.  Must have high levels of eye/hand/foot coordination.

Visual Acuity: Requires the ability to have close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, expansive reading, visual inspection involving small defects, small parts and/or operation of equipment, using measurement devices, etc. 

Color Discrimination:   Requires the ability to differentiate colors and shades of color.

Interpersonal Temperament:   Requires the ability to deal with people beyond giving and receiving instructions.   Must be adaptable to performing under high stress when confronted with an emergency. 

Physical Communication:  Requires the ability to talk and hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).

                                                                    PERFORMANCE INDICATORS

Knowledge of Job:  Demonstrates thorough understanding of and commitment to the mission and philosophy of the North Carolina Community College System and the mission and goals of Pitt Community College, the Health Sciences Division, and Medical Assisting Program. Demonstrates knowledge of trends and best practices in medical assisting education; principles of adult education and student-centered learning activities; modern instructional technology; and OSHA standards as they apply to health sciences educational environments. Demonstrates proficiency with use of email, word-processing, spreadsheets, databases, presentation software, and Internet.

Quality of Work:  Achieves a standard of excellence while consistently seeking ways to improve outcomes. Maintains high standards of accuracy in exercising essential job functions despite pressing deadlines. Regularly produces accurate, thorough, and professional work. Exercises immediate remedial action to correct any deficiencies that occur within areas of responsibility. 

Quantity of Work:  Maintains effective and efficient output of all duties and responsibilities as described under essential job functions. Avoids getting bogged down in unnecessary details. Demonstrates the ability to manage multiple projects and is able to determine project urgency in a meaningful and practical way. 

Dependability:  Takes personal responsibility for performing essential job functions with little oversight. Assumes responsibility for performing essential job functions timely, accurately, and consistently. Completes assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.  

Attendance:  Attends work regularly and adheres to college policies and procedures regarding absences and tardiness.  Provides adequate notice to supervisor with respect to leave requests. Adjusts schedule as needed to meet the needs of the college.

Initiative and Enthusiasm:  Maintains an enthusiastic, self?reliant, and self?starting approach to complete essential job functions.  Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction. Undertakes additional responsibilities as needed. 

Judgment:  Makes sound decisions based on fact rather than emotion. Analyzes problems skillfully and uses logic to reach solutions. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors.  Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.

Cooperation:  Supports a positive team environment and influences others to be excited and committed to furthering the mission of the college. Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Seeks opinions and feedback before decision making process is complete. Responds positively to instructions and directives and questions such instruction and direction when clarification is needed. Offers suggestions and recommendations to encourage and improve cooperation between all employees and departments within the college. 

Relationships with Others:  Establishes and maintains effective, civil, and respectful interpersonal relations throughout the college and community so as to maintain good will toward the college and to project a positive image. Works harmoniously with others to get the job done. Shares knowledge with others for mutual and college benefit.  Contributes to maintaining high morale among all college employees.   

Coordination of Work:  Plans and organizes daily work routine.  Establishes priorities for the completion of work in accordance with sound time?management methodology.  Avoids duplication of effort.  Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.  Attends meetings, planning sessions and discussions on time.  Implements work activity in accordance with priorities and estimated schedules.  Maintains a calendar for meetings, deadlines, and events.

Safety and Housekeeping:  Adheres to all safety and housekeeping standards established by the college and various regulatory agencies.  Takes personal responsibility to ensure standards are not violated.  Maintains a clean and orderly workplace. Takes appropriate action when faced with unsafe or emergency situations. 

Creativity:  Regularly seeks new and improved methodologies, policies and procedures for enhancing college effectiveness.  Employs imagination and creativity in the application of essential job functions. Able to challenge conventional practices and is not adverse to change. 

Human Relations:  Strives to develop and maintain good rapport with others.  Listens to and considers others’ suggestions and complaints and responds appropriately.  Maintains the respect and loyalty of others.

Communication: Writes and speaks effectively. Demonstrates openness and honesty. Conveys ideas and facts orally and in writing using language the audience or reader will best understand. Understands and learns from what others say. Asks appropriate questions to ensure understanding. Explains reasoning behind own opinions and decisions. Utilizes consideration and tact when offering opinions. Exercises a professional approach with others using all appropriate tools of communication. 

Problem Solving: Anticipates and resolves difficult or complicated challenges. Frames problems before trying to solve them. Shows insight into the root-causes of problems. Generates a range of solutions and courses of action with benefits, costs, and risks associated with each. Thinks “outside the box” to find options. Evaluates the chosen course of action after it has been implemented to determine its worth and impact. Maintains composure in highly stressful or adverse situations. Provides direction in crisis situations. Seeks assistance as needed.

Flexibility: Remains open-minded and changes opinions on the basis of new information. Performs a wide variety of tasks and changes focus quickly as demands change. Adapts to varying customer needs. 

Attention to Detail: Is alert in a high-risk environment. Follows detailed procedures and ensures accuracy in documentation and data. Organizes and maintains a system of records. 

Support of Diversity: Helps to create a work environment that embraces and appreciates diversity. Treats all people with respect. Treats all people fairly without regard to race, sex, color, religion, or sexual orientation.  Values and considers diverse perspectives and ideas. 

Ethics and Integrity: Demonstrates behaviors consistent with professional code of ethics. Demonstrates honesty, personal integrity, and trustworthiness and ability to maintain confidentiality.