DEFINITION:
 
To perform clerical customer service duties in support of college registration activities involving
serving as a cashier, handling student complaints, providing information and maintaining related financial records.
 
SUPERVISION RECEIVED AND EXERCISED:

• Receives general supervision from supervisory or management staff.
• Exercises no supervision.

 Duties & Responsibilities (Essential Functions):ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:
Essential and other important responsibilities and duties may include, but are not limited to, the following:
 
Essential Functions:
 
Perform general cashiering duties for the college; receive student tuition and fees; issue parking
decals;  issue  receipts;  issue  refunds  as  required;  maintain    necessary    records  and  files  of transactions; record all monies received on computer  terminal; maintain cash drawer on a daily basis and balance the cash drawer at the end of each day by tender.
 
Provide  assistance  to students  and  the general  public  with inquiries  and  complaints;  answer student  complaints  regarding  registration  fees,  delinquencies  and  refunds;  identify  customer service problems and conduct research; communicate results to students as appropriate.
 
Answer incoming telephone calls providing general information on college registration policies and procedures as required; and if needed refer calls to appropriate department personnel.
 
Assist with distribution of checks to students and employees. 
Maintain petty cash fund; balance petty cash on regular basis. 
Maintain parking ticket information.
Provide information to students regarding student health insurance.
Operate a variety of office equipment; input and retrieve data and text.
Assist with ID card production
Other duties as assigned.

Other Important Functions:

Perform a variety of general clerical duties including typing and proofreading a variety of documents.
 
Assist with shredding and disposing of outdated financial documents.
 
Perform related duties and responsibilities as required.
 
QUALIFICATIONS:
Knowledge of:

Basic customer relations techniques
 
Basic computer knowledge
 
Principles and procedures of record keeping
 
Basic mathematical principles
 
Procedures and practices involved with handling money, issuing receipts and balancing a cash drawer
 
English usage, spelling, grammar and punctuation.
Ability To:

• Learn to operations, services and activities of a customer service program.
• Respond tactfully and courteously with the public in answering student inquiries and referring complaints.
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Work independently in absence of supervision
• Maintain a variety of records and files
• Maintain effective audio-visual discrimination and perception needed for:

1. Making observations
2. Reading and writing
3. Communicating with others
4. Operating assigned equipment
5. Handling varied tasks simultaneously

• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Bending, stooping, climbing or lifting up to 50 pounds
  3. Operating assigned equipment
  4. Handling varied tasks simultaneously 
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities