DEFINITION

The Library Public Services Technician provides support for all public service operations, including Circulation, Reference, and Interlibrary Loan. The position is also responsible for assisting patrons with general information services and performing routine clerical duties.

SUPERVISION RECEIVED AND EXERCISED

Reports to the Senior Public Services Librarian (North Campus) or the Assistant Director of the Library (Wilmington Campus).

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Checks in/out library materials using an automated circulation system.

• Maintains Library patron database by generating, editing, or updating records.

• Advises patrons about Library services, policies and procedures.
• Enforces Library and College policies.
• Collects and documents payments for Library services, fines, and lost or damaged materials and equipment.
• Instructs patrons in the use of Library equipment and provides routine maintenance and troubleshooting for equipment, including copiers, computer workstations, print release, scanner, change machine, etc. 

• Assists patrons with routine technology questions related to wifi access, printing, Blackboard, Gmail, Google drive, Microsoft Office (Word, Powerpoint, etc.), etc.

• Sorts and shelves books and other library materials accurately according to the Library of Congress Classification System (online and on-the-job training provided). This requires lifting and carrying library materials; pushing and pulling book carts; and frequent stooping and reaching. May require standing on a step stool or library ladder.
• Processes patron blocks in the Library’s system and in Colleague. 
• Performs other tasks to keep the collections in order: Organize and maintain the Reserve collection; Maintain appearance of work and public areas; Clear tables of books and magazines; Empty book drop; Place periodicals in display racks; Unpack and pack boxes of books and other library materials; Check shelves for correct arrangement of books; Read shelves for accuracy; Retrieve books and periodicals from shelves; Locate and retrieve library materials from public and non-public areas for library staff or library users.
• Assists patrons with simple searches of the online catalog.
• Promotes use of the Library’s collections and services.
• Assists, as needed, with Library tours.

• Monitors and troubleshoots library facilities and equipment and reports problems to the appropriate College unit (HelpDesk, Maintenance, Custodial, etc.).
• Helps patrons to complete Interlibrary Loan request forms.
• Opens and/or closes and secures the Library following established procedures.
• Answers the Library phone.

Other Important Functions

• Performs general clerical tasks using standard software (such as Word, Excel, Access) to access or enter information. This requires the ability to sort and file alphabetically and numerically.  
• Performs other duties as required.

Qualifications

QUALIFICATIONS
 

Knowledge of:

• Customer service principles and techniques 
• Computer operations including: Microsoft Office suite, e-mail, online searching, downloading/printing/saving techniques 
• Modern office procedures and methods
• Principles and procedures of record keeping
• Basic arithmetic
• English usage, spelling, grammar, and punctuation

Ability to:

• Provide excellent customer service in a public service environment 
• Learn, follow, and enforce library and College policies and procedures
• Handle a cash drawer, change machines, and a safe as prescribed by State auditors
• Operate computerized systems for library circulation, Print Management, e-mail and an online catalog (after training)
• Learn and recall library and computer terminology
• Understand the Library of Congress Classification System for organizing resources (after training) 
• Learn basic types and uses of library materials and services
• Locate, retrieve, and shelve or store Library resources
• Understand and follow oral and written instructions
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading, writing and communicating complicated ideas and concepts to others
  3. Troubleshooting assigned equipment
  4. Reading spine labels accurately
• Maintain mental capacity, which allows the capability of:
  1. Making sound decisions
  2. Demonstrating intelligence and initiative
  3. Differentiating between directional and reference questions
  4. Effectively implementing library policies and procedures  
  5. Communicating clearly and respectfully, both orally and in writing
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which include the following:
  1. Standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously
• Establish and maintain cooperative working relationships with patrons (faculty, staff, students, colleagues, and the public).

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

• Associates degree from a regionally accredited college or university

Minimum Experience:

Preferred Education/Training, Experience, Skills:

• Library experience or coursework in library science preferred

Supplemental Information

Special Instructions to Applicants:

• Position is based at the CFCC North Campus Library.
• Expected hours will be 11:00 a.m. to 5:00 p.m., Monday through Thursday. Standard work schedule is subject to change.
• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required. 
• Successful candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States.