DEFINITION

The Library Public Services Technician provides support for all public service operations, including Circulation, Reference, and Interlibrary Loan. The position is also responsible for assisting patrons with general information services and performing routine clerical duties.

SUPERVISION RECEIVED AND EXERCISED

This position is located at the Wilmington (Downtown) Campus and the individual would report to the Assistant Director of the Library.

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Checks in/out library materials using an automated circulation system.

• Maintains Library patron database by generating, editing, or updating records.

• Advises patrons about Library services, policies and procedures.
• Enforces Library and College policies.
• Collects and documents payments for Library services, fines, and lost or damaged materials and equipment.
• Instructs patrons in the use of Library equipment and provides routine maintenance and troubleshooting for equipment, including copiers, computer workstations, print release, scanner, digital displays, change machine, etc. 

• Assists patrons with routine technology questions related to Wi-Fi access, printing, Blackboard, Gmail, Google drive, Microsoft Office (Word, PowerPoint, etc.), etc.

• Sorts and shelves books and other library materials accurately according to the Library of Congress Classification System (online and on-the-job training provided). This requires lifting and carrying library materials; pushing and pulling book carts; and frequent stooping and reaching. May require standing on a step stool or library ladder.
• Processes patron blocks in the Library’s system and in Colleague. 
• Performs other tasks to keep the collections in order: Label  Library materials, Organize and maintain the Reserve collection; Maintain appearance of work and public areas; Clear tables of library materials; Empty book drop; Arrange or dismantle Library displays; Unpack and pack boxes of books and other library materials; Check shelves for correct arrangement of books; Read shelves for accuracy; Retrieve Library materials from shelves or from public and non-public areas for library staff or library users.
• Assists patrons with simple searches of the online catalog.
• Promotes use of the Library’s collections and services.
• Assists, as needed, with Library tours.

• Monitors and troubleshoots library facilities and equipment and reports problems to the appropriate College unit (HelpDesk, Maintenance, Custodial, etc.).
• Helps with the Interlibrary Loan process, including helping patrons fill out a request, pulling requests, and other ILL tasks
• Opens and/or closes and secures the Library following established procedures.
• Answers the Library phone.

Other Important Functions

• Performs general clerical tasks using standard software (such as Word, Excel, Access) to access or enter information. This requires the ability to sort and file alphabetically and numerically.  
• Performs other duties as required.
• All Cape Fear Community College Library staff are expected to serve at public service desks as assigned; work evenings, if scheduled; and work at any campus or center duty station, or remotely, as assigned.

Qualifications

QUALIFICATIONS

Knowledge of:

• Customer service principles and techniques 
• Computer operations including: Microsoft Office suite, e-mail, online searching, downloading/printing/saving techniques 
• Modern office procedures and methods
• Principles and procedures of record keeping
• Basic arithmetic
• English usage, spelling, grammar, and punctuation

Ability to:

• Provide excellent customer service in a public service environment 
• Learn, follow, and enforce library and College policies and procedures
• Handle a cash drawer, change machines, and a safe as prescribed by State auditors
• Operate computerized systems for library circulation, Print Management, e-mail and an online catalog (after training)
• Learn and recall library and computer terminology
• Understand the Library of Congress Classification System for organizing resources (after training) 
• Learn basic types and uses of library materials and services
• Locate, retrieve, and shelve or store Library resources
• Understand and follow oral and written instructions
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading, writing and communicating complicated ideas and concepts to others
  3. Troubleshooting assigned equipment
  4. Reading spine labels accurately
• Maintain mental capacity, which allows the capability of:
  1. Making sound decisions
  2. Demonstrating intelligence and initiative
  3. Differentiating between directional and reference questions
  4. Effectively implementing library policies and procedures  
  5. Communicating clearly and respectfully, both orally and in writing
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which include the following:
  1. Standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously
• Establish and maintain cooperative working relationships with patrons (faculty, staff, students, colleagues, and the public).

Working Conditions:

Environmental Conditions:

• Working at a public front desk in a community college Library
• Working closely with a diverse group of people
• Monitoring a Library facility

Physical Conditions:

• Maintain a physical condition appropriate to the performance of assigned duties, which
• includes the following:
• Walking, standing, or sitting for extended periods of time
• Using a computer display, keyboard, and mouse with repetitive motions
• Lifting, stooping, squatting, climbing, kneeling, or reaching overhead
• Using a step stool
• Shifting books
• Operating assigned equipment.
• Moving about the Library facility

Minimum Education/Training:

• Associate degree required 

Preferred Education/Training

• Bachelor’s degree preferred
• Library experience or coursework preferred
• Experience with an integrated, automated library system preferred

Special Instructions to Applicants:

• Position is based at the downtown Wilmington campus library.
• Expected hours will be 
  1. Monday and Wednesday 12:30 to 7:00pm (with 30-minute unpaid lunch break)
  2. Tuesday and Thursday 9:30am to 4:00 pm (with 30-minute unpaid lunch break)

Supplemental Information

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.

• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.  

• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.