DEFINITION: 

The Publications Technician operates digital presses, printers, copiers, cutting, sorting, and bindery equipment to create high-quality printed materials for Cape Fear Community College and the Wilson Center. It is responsible for preparing and outputting files from customer-provided files to printers and maintaining and operating high-volume digital network printers and related equipment. The position is also responsible for prepping jobs for print and quality control of print jobs.

SUPERVISION RECEIVED AND EXERCISED:

• Receives supervision from the Publications Manager

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Ability To:

• Operate digital presses, bindery equipment, copiers, drill presses, stapling machines, sign-making tools, and related equipment to produce various materials, including handouts, tests, syllabi, forms, flyers, brochures, class schedules, signs, booklets, etc.
• Proficiently use a desktop computer, industry-standard software, and software interface equipment.
• Process customer tickets for copy, print, design, and related services
• Edit and merge different digital formats for output
• Communicate with internal clients to offer feedback and guidance for the best results
• Provide office coverage by greeting visitors and answering phones to ensure quality customer service
• Monitor expendable inventory and order and stock supplies; notify supervisor of shortages; complete purchasing procedures as needed.
• Perform minor repair and preventive maintenance on equipment; contact outside maintenance contractors for service repair as appropriate.
• Exercise critical thinking and mathematical skills to determine correct material use and appropriate and effective use of available equipment, supplies, and technologies,
• Exercise critical thinking skills to effectively prioritize projects and manage time and workload to realize efficiencies.
• Effectively maintain records regarding completion of work requests; allocate job costs as appropriate; assign costs to various projects.
• Bill departments as needed and work with the business office to settle accounts
• Coordinate with supervisor to manage and balance the workload during peak production times.
• Review copyrights for printing assignments; ensure all copy work complies with legal restrictions and CFCC brand guidelines.
• Follow proper procedures in handling tests and other instructional materials. Appropriately handle and secure confidential documents.
• Employ methods of quality control to recognize errors in publications and communicate with customers to make corrections.
• Troubleshoot all equipment, including clearing copier paper jams, changing ink cartridges and toner, and occasionally communicating technical issues to copier technical support.
• Perform other duties assigned.
• Provide office coverage by greeting visitors and answering phones to ensure quality customer service is provided to visitors.

Qualifications

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be

Minimum Education/Training:

• Associate degree
• Extensive knowledge of high-speed duplicating/copying equipment.
• Extensive knowledge of duplicating and bindery equipment.
• Three years operating high-volume, high-speed copier/printer equipment
• Using word processing, spreadsheet, and other computer applications
• Knowledge of Adobe Creative Cloud Suite
• Ability to work in a customer service-oriented team environment to accomplish shared goals
• Strong attention to detail
• Knowledge of graphic design software and ability to create designs that meet CFCC brand standards.
• Ability to learn and recognize designs that conform to CFCC brand rules and identify violations that must be addressed before printing.
• Strong interpersonal and written communication skills.
• Advanced computer skills, including word processing and spreadsheet software.
• Experience creating and meeting design and publication timelines.
• Strong time management skills and the ability to juggle multiple projects and prioritize as needed.
   

Preferred Education/Training, Experience, Skills:

• Extensive knowledge of Adobe Creative Cloud Suite
• Demonstrated skills in graphic design
• Knowledge of Fiery software
• Xerox Versant 180 

Supplemental Information

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.

• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.  

• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.