Re-Entry Youth Program Case Manager

Re-Entry Youth Program Case Manager


Pitt Community College
1986 Pitt Tech Road
Winterville, NC 28590
Phone: 252-493-7200

Job Location

PCC Off Campus Location

1410 S. Evans St Bldg 2 Suite 1, Greenville, NC 27834



$36,500/Yr Pay Grade 6


State of NC Benefits

Job Category

  • Executive/Administrative/Managerial

Application Period

Opens: Wednesday, April 7, 2021
Closes: Thursday, April 15, 2021

Target Start Date

Monday, May 3, 2021

Expected Work Hours

8am-5pm M-F

Reports to

Dr. Ralph Soney

Employment Type

Full-Time Position

Minimum Qualifications

Physical Requirements: Must be physically able to operate a variety of types of office equipment including computer, copier, and audio-visual equipment, drafting equipment. Must be physically able to exert up to twenty-five pounds of force occasionally and/or frequently to lift, carry, push, pull, or otherwise move

objects. Physical demands are in excess of sedentary work; position requires walking, standing, stooping, reaching, crouching, fingering, etc. for extended periods of time. Must be able to lift and/or carry weights of approximately fifty pounds.


Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.


Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes the giving of instructions to Participants. Includes the receiving of information and instructions from supervisor.


Language Ability: Requires the ability to read a variety of documents, reports, and various books such as various manuals, PCC handbook and catalog, various texts, PCC FACT book, etc. Requires the ability to prepare various documents and reports. Requires the ability to communicate with co-workers, supervisor, subordinates, other PCC personnel, etc. with poise, voice control, and confidence.


Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to deal with non-verbal symbolism; to interpret an extensive variety of technical instructions.


Verbal Aptitude: Requires the ability to record and deliver information and to follow verbal and written instructions. Must be able to instruct others via effective verbal communication.


Numerical Aptitude: Requires the ability to utilize mathematical formulas; add, subtract, multiply, and divide numbers; determine percentages; and utilize decimals;.


Motor Coordination: Requires the ability to coordinate hands and eyes in utilizing automated office, audio-visual, and drafting equipment.


Manual Dexterity: Requires the ability to handle a variety of items found in an office setting.


Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under moderate stress when confronted with an emergency.


Physical Communication: Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)




Knowledge of Job: Has considerable knowledge of the practices, procedures, rules and regulations related to the role of a Case Manager. Has the ability to compile, organize, prepare, and maintain an assortment of records, reports, and related information. Has the ability to use abstract thinking in curriculum planning, course planning, etc. Has excellent human relations skills; is able to advise Participants and handle problems effectively.

Has the ability to communicate with various individuals and groups such as students, staff, peers, other PCC personnel, parents, sales reps, etc. Is able to use independent judgment in routine as well as non-routine situations. Has the ability to understand the socio-economic and psychological aspects of the job. Has the ability to comprehend, interpret, and apply regulations, procedures, and office

operations. Is able to read, understand and complete written requests and work assignments in a timely fashion. Knows how to estimate time, materials and supplies required to complete various routine activities. Is able to promote efficient completion of duties. Has good organizational and management skills. Has the ability to operate office machines in the performance of duties. Has excellent knowledge of computers. Has the ability to work under stressful conditions related to meeting deadlines, working with difficult Participants, handling large amounts of paperwork, etc. Has the ability to make sound decisions in a variety of areas constant basis.


Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication appropriate college officials and the general public.


Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."


Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, College policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.


Attendance: Attends work regularly and adheres to College policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time?off requests.


Initiative and Enthusiasm: Maintains an enthusiastic, self?reliant and self?starting approach to meet job responsibilities and accountabilities.  Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.


Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.


Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with College policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the College.


Relationships with Others: Shares knowledge with managers, supervisors and staff for mutual and College benefit. Contributes to maintaining high morale among all College employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the general public so as to maintain good will toward the College and to project a good image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the College.

Emphasizes the importance of maintaining a positive image within the Interacts effectively with higher management, professionals and the general public.


Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.

Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.  Maintains a calendar for meetings, deadlines and events.


Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the PCC and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.

Preferred Qualifications

Requires a minimum of Bachelor’s degree in a Social Behavioral Science field from a regionally accredited institution recognized by the DOE, with a minimum of 18 months experience as a Case Manager or an Associates’ Degree from a regionally accredited institution recognized by the DOE and three years of experience as a Case Manager.

Position Description

1. Establishes relationships with referral sources, such as the Local Courts. Probation and Parole, Law Enforcement, the Public Schools, Faith-Based Agencies and others.

2. Supervises and directs the duties, performance and evaluation of the Part-Time Participant Navigator.

3. Serves as an intermediary between Pitt Community College and the Governor’s Crime Commission

4. Files timely reports and documents required by the GCC as well as PCC.

5. Makes determination about how participants are enrolled and/or dismissed from the program.

6. Keeps accurate records of participants and their overall progress.

7. Reports out to the Coordinator for PCC REENTRY Programs and other entities that may need to know about progress.

8. Looks for opportunities to provide resources for sustainability beyond the two-year grant.

9. Works with parents and other participant stakeholders to keep them informed about Participant Progress.

10. Manages a full case-load as determined by the program.

11. Assesses each child’s situation and needs based on school, police, and/or court reports; identifies a variety of resources and methods to help juveniles avoid committing more crimes and provides opportunities to assist them in becoming responsible citizens.

12. Coordinates a variety of services such as crisis intervention, educational services, family counseling, parenting skills, and youth mentoring.

13. Acts as liaison with juveniles, their families, the courts, and other involved agencies.

14. Supervises and provides counsel to juveniles on court-ordered probation; sets guidelines for the behavior and actions of juveniles and recommends incarceration or reincarceration when those guidelines are not met.

15. Establishes and maintains detailed, confidential records for each child; evaluates behavior during probation and makes related recommendations to juvenile court.

16. Speaks to general public and community groups about juvenile delinquency; educates and informs the community on youth programs and services available in the area.

17. Maintains current knowledge and list of community resources and services available to assist and rehabilitate juveniles and their families.

18. Performs other related duties as including computers, blueprint machines, copier, drafting instruments, overhead projector, laser printer, pen plotter, CAD software, general office supplies, general teaching supplies, etc.

19. Serves on various College committees and organizations and attends meetings as required. Assists part-time instructors and substitutes for absent instructors as needed. Assists with preparing departmental objectives.

20. Responds to phone calls, providing information and answering inquiries as appropriate.

21. Performs other duties as required.