The receptionist/information services staff member serves as the point of contact for visitors to the Administration Building/Campus and serves as the College phone operator. This position greets visitors, provides information, refers/transfers calls to appropriate lines; updates personnel lists; issues employee parking permits; processes parking tickets; performs administrative duties; operates computer at receptionist desk. This position reports to the Director of Human Resources.

1. Create a welcoming environment by promptly and appropriately acknowledging walk-ins and answering callers with courtesy and a positive tone
2. Listen to requests, determine proper person or office to which they should be directed; provide routine information; relay messages as requested
3. Ensure proper assistance and quick responses to callers; connect callers to persons/offices requested
4. Initiate calls and/or callbacks to those who have left voicemails
5. Respond to RCC information emails promptly
6. Operate standard office equipment
7. Train new operators, including staff, for backup on an ongoing basis
8. At the request of the Director, contact relief staff to ensure coverage
9. Notify supervisor of any scheduling changes in advance; confirm hours worked by part-time receptionist/information services staff
10. Issue faculty and staff parking permits and visitor temporary parking permits.  Maintain log and send to the Director of Campus Security as requested
11. Process student parking tickets in Colleague (PERC)
12. Update various personnel lists including but not limited to the college telephone directory as directed by the Office of Human Resources and send changes to TSS vis Service Now
13. Refund money for vending machines.  Log vending machine complaints and call company for maintenance/repair.  Report complaints to the Associate VP for Facilities and External Affairs.
14. Maintain RCC website master calendar of events as requested and assist with calendar updates as requested
15. Assist Office of Human Resources with clerical and related assignments confidentially, i.e., greeting interview candidates, scanning and filing documents, processing credentials
16. Establish and maintain cooperative working relationships with faculty and staff
17. Order First-Aid supplies as needed
18. Process invoices in e-procurement as requested by the Director of Human Resources
19. Maintain security of personal computer and working documents at all times
20. Maintain a neat and orderly receptionist area; keep brochure/information materials in lobby stocked