Records Clerk, Spring Lake Campus Admissions/Counseling

Records Clerk, Spring Lake Campus Admissions/Counseling


Fayetteville Technical Community College
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8400


College Scale



Job Category

  • Clerical

Application Period

Opens: Tuesday, November 29, 2022
Closes: Monday, December 12, 2022

Target Start Date

Friday, January 13, 2023

Expected Work Hours

8am-5pm M-F

Employment Type


Minimum Qualifications

High School Diploma including or supplemented by experience in specialized clerical and office procedures and/or course work; or equivalent and one year of general clerical experience.

Communication skills, both oral and written, are necessary. Must have expert efficiency in Microsoft Office (Excel and Word).

Preferred Qualifications

 Associate Degree and two years of customer service experience or front office duties and general clerical experience; experience with student information management software

Position Description

Perform duties in a manner that represents exemplary customer service both to the general public as well as College staff and faculty.

Participate in student registration activities, both on and off-campus; provide information and assistance to students regarding the registration process, financial aid eligibility, forms, deadlines, and requirements.

Participate in the researching of complex problems and discrepancies in records, transcripts, and course schedules.

Schedule test appointments.

Assist students with technical questions and/or concerns about testing.

Proctor assessments that support the College and program admissions.

Process admissions applications, receive and process transcripts, and other student records.

Complete proctor training annually.

Key test scores.

Perform as a support staff for admissions/counseling in the absence of key staff.

Download transcripts.

Answer phones in the Spring Lake Campus Center Call and respond to student inquiries.

Prepare weekly, monthly, and term class and enrollment reports.

Inform and explain college policies and procedures to students and/or general public.

Explain College policies and procedures to College staff, students, and/or the general public as related to the office to which assigned.

Review and evaluate completeness of files and records, request information as needed.

Participate in researching complex problems and discrepancies in records.

Oversee creation of student and faculty/staff identification cards.

Respond to difficult requests for information and act as liaison to other college departments and divisions.

Perform special projects and assignments as needed.

Compose and type routine office correspondence, memoranda, and statistical reports.

Perform other related duties as assigned

Job Post Contact

FTCC-Human Resources