Records Clerk - Student Services

Records Clerk - Student Services


Fayetteville Technical Community College
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8400


College Pay Scale



Job Category

  • Clerical

Application Period

Opens: Thursday, October 3, 2019
Closes: Monday, October 14, 2019

Target Start Date

Friday, November 15, 2019

Expected Work Hours

Full Time

Employment Type


Minimum Qualifications

High School Diploma, including or supplemented by experience in specialized clerical and office procedures and/or course work; or equivalent and one year of general clerical experience.

Communication skills, both oral and written, are necessary. Must have expert efficiency in Microsoft Office (Excel and Word).

Preferred Qualifications

An Associate Degree and two years of customer service experience or front office duties and general clerical experience.

Position Description

Announcement Summary

Fayetteville Technical Community College is seeking qualified applicants for this full-time position. The ability to effectively work in a fast paced environment, handle multiple tasks, resolve student issues and work well with others is critical to experiencing success in this position. Expertise in effectively communicating information and providing excellent customer service is essential. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take risks and accept responsibility for professional and personal growth.


The successful candidate will:

Participate in front counter and call center activities providing information to students in person and by phone.

Perform duties in a manner that represents exemplary customer service both to the general public as well as College staff and personnel.

Participate in student admissions enrollment process and registration activities, providing information and assistance to students regarding the admissions process, registration process, graduation process, and residency issues, forms, deadlines, and requirements.

Participate in researching of complex problems and discrepancies in records.

Inform and clearly explain college policies and procedures to students and/or general public.

Respond to difficult requests for information and act as liaison to other college departments and divisions.

Perform special projects and assignments as needed.

Perform other related duties as assigned

How to Apply

For a complete list of vacancies and to apply, please visit our employment website.

Job Post Contact

FTCC-Human Resources