Announcement Summary

Fayetteville Technical Community College is seeking qualified applicants for this full-time position. The ability to effectively work in a fast paced environment, handle multiple tasks, resolve student issues and work well with others is critical to experiencing success in this position. Expertise in effectively communicating information and providing excellent customer service is essential. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take risks and accept responsibility for professional and personal growth.

Duties

The successful candidate will:

Participate in front counter and call center activities providing information to students in person and by phone.

Perform duties in a manner that represents exemplary customer service both to the general public as well as College staff and personnel.

Participate in student admissions enrollment process and registration activities, providing information and assistance to students regarding the admissions process, registration process, graduation process, and residency issues, forms, deadlines, and requirements.

Participate in researching of complex problems and discrepancies in records.

Inform and clearly explain college policies and procedures to students and/or general public.

Respond to difficult requests for information and act as liaison to other college departments and divisions.

Perform special projects and assignments as needed.

Perform other related duties as assigned