Records Clerk, Student Services-Spring Lake Campus

Records Clerk, Student Services-Spring Lake Campus


Fayetteville Technical Community College
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8400


College Pay Scale



Job Category

  • Clerical

Application Period

Opens: Monday, July 8, 2019
Closes: Monday, July 15, 2019

Target Start Date

Thursday, August 1, 2019

Expected Work Hours


Employment Type


Minimum Qualifications

Completion of twelfth grade education, including or supplemented by specialized clerical and office procedures course work; or equivalent and one year of general clerical experience.

Communication skills, both oral and written, are necessary. Must have expert efficiency in Microsoft Office (Excel and Word).

Preferred Qualifications

An Associate Degree and two years of customer service experience or front office duties and general clerical experience.

Position Description

Announcement Summary

Fayetteville Technical Community College is seeking qualified applicants for this full-time position at the Spring Lake Campus. The ability to effectively work in a fast paced environment, handle multiple tasks, resolve student issues, and work well with others is critical to experiencing success in this position. Expertise in effectively communicating information and providing excellent customer service is essential to this position. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take risks and accept responsibility for professional and personal growth.


The successful candidate will:

Perform duties in a manner that represents exemplary customer service both to the general public as well as College staff and personnel.

Participate in student admissions enrollment process and registration activities, providing information and assistance to students regarding the admissions process, registration process, financial aid eligibility, forms, deadlines, and requirements.

Process admissions applications, receive and process transcripts and other student records.

Prepare weekly, monthly, and term class and enrollment reports.

Inform and explain College policies and procedures to students and/or general public.

Participate in the researching of complex problems and discrepancies in records.

Assist with test scheduling and proctoring duties.

Oversee creation of student and faculty/staff identification cards.

Respond to difficult requests for information and act as liaison to other college departments and divisions.

Perform other related duties as assigned.

How to Apply

For a complete list of vacancies and to apply, please visit our employment website.

Job Post Contact

FTCC-Human Resources