Resource Specialist, Career Services & Academic Advising

Resource Specialist, Career Services & Academic Advising

Employer

Pitt Community College
1986 Pitt Tech Road
Winterville, NC 28590
Phone: 252-493-7200

Job Location

Winterville, NC

Salary/Grade

$28,148.00-$42,223.00

Benefits

FT Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Wednesday, November 28, 2018
Closes: Sunday, December 9, 2018

Target Start Date

Thursday, January 3, 2019

Expected Work Hours

M-F, 8-5pm

Reports to

Director of Career Services & Academic Advising

Employment Type

Full-Time Position

Minimum Qualifications

Associate Degree in Business, Secretarial Science, or a related field and three to five years of secretarial experience; or any equivalent combination of education and experience, which provides the required skills, knowledge, and abilities.

Physical Requirements: Must be physically able to operate a variety of machinery and equipment, including Information Technology Requirements:  Must be able to operate a computer equipped with such software as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, SPSS, Microsoft Project specialized decision science software, etc.  Able to use Outlook email and conduct research on the Internet. Operate a variety of specialized equipment such as laser and color printer, computer projection device, fax machine, photocopier, telephone, etc.
 
Physical Requirements:  Must be physically able to operate a variety of automated machines including telephone, computer, copier, calculator, etc.  Must be physically able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.  Position involves mostly sedentary work, but may require walking or standing for brief periods of time. 
 
Data Conception:  Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
 
Interpersonal Communication:  Requires the ability to speak to and/or signal to people in order to convey or exchange information.  Includes the giving of assignments and instructions to assistants.  Includes the receiving of information and instructions from the Assistant Vice President of Academic Affairs.
 
Language Ability:  Requires the ability to read a variety of documents, reports, books, manuals, etc. Requires the ability to prepare documents and reports with the proper format, punctuation, spelling and grammar, etc. Requires the ability to speak with poise, voice control and confidence.
 
Intelligence:   Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; and to interpret an extensive variety of technical instructions in mathematical or diagrammatic form.  Is able to deal with several abstract and concrete variables. Requires the ability to apply principles of rational systems in order to solve practical problems and deal with a variety of concrete variables.
 
Verbal Aptitude:  Requires the ability to record and deliver information and to follow verbal and written instructions.
 
Numerical Aptitude:  Requires the ability to utilize mathematical formulas; add, subtract, multiply, and divide numbers; utilize decimals; figure percentages; apply algebraic principles; and utilize descriptive and inferential statistics.
 
Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape.
 
Motor Coordination:  Requires the ability to coordinate hands and eyes in using automated equipment.
 
Manual Dexterity:  Requires the ability to handle a variety of items, office equipment, computer, calculator, control knobs, switches, etc.  Must have moderate levels of eye/hand/foot coordination.
 
Color Discrimination and Visual Acuity:  Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.
 
Interpersonal Temperament:  Requires the ability to relate to and deal with people in situations beyond receiving instructions.  Must be adaptable to performing under stress when confronted with an emergency.
 
Physical Communication:  Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)

Preferred Qualifications

See minimum qualifications

Position Description

The Career Services & Academic Advising, Resource Specialist is responsible for assisting current and prospective students who visit the Career Services Computer lab.  This position will serve as the contact person for patrons seeking technical help with computer related issues, including the submission of Financial Aid and Admissions paperwork. Perform basic computer troubleshooting, including course-specific software and printer maintenance. The Resource Specialist is responsible for maintaining a clean, quiet work area for patrons who visit the Computer Lab.  This position will also support Placement Testing during peak enrollment periods, as needed.  This position will assist the Director of Career Services & Academic Advising with the supervision of part-time computer lab staff.  This position will report directly to the Director of Career Services & Academic Advising. 
  

Specific Duties and Responsibilities:

  • Provide exemplary customer service.
  • Assist current and prospective students who visit the Career Services Computer Lab.
  • Assist patrons in the submission of Admissions and Financial Aid paperwork.
  • Research, and provide information to faculty, staff, and students relating to general services of the College. 
  • Provide data entry support for various operating systems.
  • Perform basic computer troubleshooting, including course specific software and printer maintenance.
  • Maintains confidentiality of departmental documentation.
  • Assist the Director of Career Services & Academic Advising with the supervision of part-time computer lab staff. 
  • Perform other duties as assigned.

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