Job Description

The Retention and Success Coach is a part-time position (15-20 hours per week) with duties primarily located on the OCH Campus in Monroe, NC. Under the direction of the English for Speakers of Other Languages (ESOL) Coordinator, the Retention and Success Coach assists students and instructors in identifying barriers to student success and implementing proactive strategies that promote retention. The expectation of this position is to impact MSG rates by increasing retention and transition to post-secondary education or the workforce.

Job Duties

• Expertly interact with data, presentation, email, and other institutional software
• Participate in student orientation sessions for incoming English Language Learners
• Monitor rosters and attendance data regularly to target at-risk students
• Communicate directly with students via phone, text, email or other media
• Prepare and implement intervention plans for at-risk students to stay engaged or reengage
• Provide positive support and manage barriers with internal and community support services
• Work collaboratively with staff and instructors to support student transitions within the program
• Assist students in transition goals to postsecondary education or the workforce
• Participate in appropriate training sessions
• Other duties as designated by the ESOL Coordinator or the Dean of the School of College and Career Readiness