DEFINITION

This position is a sales and administrative professional, focusing on bolstering sales and managing the daily operations of the box office

DISTINGUISHING CHARACTERISTICS:

This position focuses on group sales, mobile and satellite box office operations, directly oversees the daily operations of the box office and supports the Director of Ticketing in administrative operations for the Center’s box office

SUPERVISION RECEIVED AND EXERCISED

• Receives direct supervision from the Director of Ticketing 
• Exercises direct supervision over Ticket Central Agents

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS 

Essential and other important responsibilities and duties may include, but are not limited to the following:

• Directly oversee the part-time box office staff to include: scheduling, payroll submission, contracts, disciplinary action and training in best practices, brand voice and troubleshooting
• Manage the daily operations of the box office to include: daily financial reporting and deposits, communication management with guests through email and voicemail, event departmental oversight
• Develop and execute a robust group sales program by continually developing leads within the region and perform active outreach to the region’s growing retirement and corporate communities. 
• Establish and oversee a satellite box office to meet the growing demands of new populations within the region.
• Establish and oversee the Center’s virtual box office, to provide customer service support remotely for the Center’s customers
• Establish and oversee a mobile box office capable of selling tickets outside of the physical Center
• Under the direction of Senior Director of Marketing, support the Center’s Community Day sales model, providing an opportunity for local pre-sales to the Center’s Broadway season. Establish and enact individual and tailored events to all surrounding counties 
• Ensure that all public-facing assets fall within the brand guidelines of the Wilson Center and greater College.
• Provide support for Director of Ticketing in all facets of operations to include; ticketing event-logistics, ticketing and general settlement for all engagements of the center, building events within the ticketing software, and responding to the changing needs of rental clients and programming agents as needed.
• Provide exceptional service in coordinating ticketing needs for members of the ADA community

Other Important Functions:

• Perform other related duties and responsibilities as assigned

Qualifications

QUALIFICATIONS:

Ability To:

• Work weekends and/or evening hours as required.
• Be vigilant and proactive in anticipating and meeting guest needs during an event
• Wear the regulation, provided uniform during service hours.

• Embody and demonstrate exceptional customer service skills, even in stressful and/or demanding situations.
• Remain calm, and make and give sound directions during emergencies.

• Perform excellent supervision and organization abilities.
• Ability to effectively assist others with special needs.
• Establish and maintain effective working relationships with those contacted in the course of work including artists, agents, rental clients, donors, high profile clients and guests, students, college faculty and staff, and the general public..
• Understand and follow oral and written instructions.
• Communicate clearly both orally and in writing.
• Prepare clear and concise reports.
• Maintain accurate records.
• Perform mathematic computations.
• Operate a personal computer and maintain computerized records.
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations

• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Examining incoming equipment, materials and supplies 
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Walking, standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously 
  4. Lifting, stooping, climbing, bending, or carrying heavy materials
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Ensuring the safety of others
  3. Working in a fast-paced environment
  4. Answering questions
  5. Reviewing alternatives and making choices
  6. Responding to questions
  7. Demonstrating intellectual capabilities
      

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:
 

Minimum Education/Training:

• Associates Degree 
   

Minimum Experience:

• 3 years of experience in customer service and sales
• 3 years of experience in a supervisory role
   

Preferred Education/Training, Experience, Skills:

• Bachelors Degree
• Work experience in performing arts, banquet, or event management industry

Supplemental Information

Special Instructions to Applicants:

• Work weekends and/or evening hours as required.

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.
• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.  
• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.