Education:

A Baccalaureate degree (or higher) from an accredited college or university is required. Degrees in education, student development, or a related field are preferred. A Master’s degree is preferred.

Experience:

At least two years of responsible student interaction in high school or college admissions, registration, or academic advising is preferred. Experience with enterprise resource planning (ERP) and/or customer relationship management (CRM) software is preferred. Candidates should display effective oral and written communication skills.

Knowledge of:

• Community college mission, policies, and procedures.
• Community college student services including admissions, advising, and recruiting.
• Curriculum and continuing education program of study requirements/standards.
• Basic data analysis, statistics, and reporting skills.
• Basic principles of marketing.
• Database fundamentals and certain computer application (spreadsheet, word processing) fundamentals.
• Intervention strategies and techniques related to student support programs and student retention efforts.
• Fundamental student development theory.
• Pertinent federal, state, and local laws, codes, and regulations.
• Strategies and techniques for establishing accountability.

Ability to:

• Interact regularly and professionally with prospective and current students and colleagues.
• Communicate clearly and concisely, both orally and in writing.
• Work effectively in a team environment.
• Handle conflict in a professional manner.
• Develop and document procedures and processes.
• Access and/or enter information into ERP and CRM software.
• Maintain a high level of confidentiality.
• Prepare clear and concise reports.
• Identify/analyze issues, problems, concerns, and needs.
• Develop, plan, and implement appropriate responses and solutions.
• Research, analyze, and evaluate new service delivery methods and techniques.
• Interpret and apply federal, state, and local policies, laws, and regulations.
• Effectively handle a work environment and conditions which involve periodically working irregular hours.