Senior Administrative Assistant - Technology Services

Senior Administrative Assistant - Technology Services


Craven Community College
800 College Court
New Bern, NC 28562
Phone: 252-638-7200

Job Location

New Bern, NC


$13.00 p/h


Part-time staff benefits

Job Category

  • Clerical

Application Period

Opens: Monday, October 12, 2020
Closes: Monday, October 26, 2020

Target Start Date

Tuesday, December 1, 2020

Expected Work Hours

29 hrs per week

Reports to

Deaan of Technology Services

Employment Type


Minimum Qualifications

Associate’s degree in related field from a regionally accredited institution of higher learning.

Two (2) years’ related full-time work experience.

Preferred Qualifications

Experience with Colleague.

Experience with the NC State E-Procurement System

Position Description

Senior Administrative Assistant - Technology Services

SALARY:$13.00 Hourly


DEPARTMENT:Technology Services


CLOSING DATE:10/26/20 05:00 PM

The Senior Administrative Assistant – Technology Services performs a range of administrative, clerical, and project support duties in support of the Technology Services Department.  This position maintains current knowledge of appropriate college and departmental policies, processes and procedures in an effort to ensure efficiency and integrity of the department. This position actively participates in the planning and coordination of projects, activities and initiatives undertaken by the department.

This position is Part-time 29 hours per week.ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provides excellent customer service and assistance to internal and external customers through walk-in, telephone and email
  • Responsible for planning, organizing, coordinating and executing the administrative functions for Technology Services
  • Provides general administrative support to Technology Services staff including preparation of memorandums, correspondence, minutes, and reports
  • Assists in maintaining and monitoring budgets and monitors and conducts inventories pertaining to equipment and supplies
  • Performs requisition requests to order supplies and/or services or input vendors
  • Maintains accurate records and well organized files to comply with Technology Services needs
  • Provides basic first tier IT Helpdesk support through telephone or email
  • Analyzes HelpDesk tickets and distributes to appropriate IT staff for service
  • Stays current on technology and best practices related to areas of responsibility
  • Participates in appropriate committees and task forces as assigned
  • Performs other job-related tasks and projects as assigned in support of the College’s mission, core values and goals

Associate’s degree in related field from a regionally accredited institution of higher learning.

Two (2) years’ related full-time work experience.

Experience with Colleague.

Experience with the NC State E-Procurement SystemKNOWLEDGE, SKILLS AND ABILITIES:


  • Working knowledge of current technology best practices; general office maintenance and practices; filing systems, word processing, database, presentation, and spreadsheet applications; and College information systems
  • Working knowledge of College and departmental operational practices, policies and procedures, and the ability to assist employees and students in understanding them
  • Working knowledge of basic project management practices and protocols


  • Interpersonal communication and cooperative problem solving and the ability to exhibit effective telephone etiquette and basic public relations skills
  • Create correspondence using proper letter composition, grammar, spelling and punctuation standards
  • Comply with budget development practices and processes
  • General proper operation of and the ability to use personal computers, standard office equipment; basic mathematics, and basic bookkeeping


  • Communicate effectively, verbally and in writing; relate in a professional, helpful manner in person and over the phone
  • Multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail
  • Work independently in meeting various time deadlines and work pressures with frequent interruptions
  • Effectively identify and resolve problems related to everyday administrative support functions
  • Perform basic mathematical calculations; produce or compose formal documents, reports and records; operate standard office equipment  
  • Maintain accurate office procedures
  • Provide high-quality customer-orientated service
  • Establish and maintain effective working relationships in a team environment with a customer service focus
  • Maintain confidentiality of work-related information and materials
  • Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels


800 College Court
New Bern, NC 28562

Position #2020-00066

Job Post Contact

Craven Community College