Senior Control Room Operator

SALARY:$35,500.00 - $38,000.00 Annually

DIVISION:Administration

DEPARTMENT:Security/Emergency Management

OPENING DATE:10/28/20

CLOSING DATE:11/18/20 05:00 PM

OCCUPATIONAL SUMMARY:
The Senior Control Room Operator is responsible for developing, implementing, and evaluating Control Room policies and procedures, and performing Control Room daily operations.  This position carries out campus wide security system surveillance to recognize signs of threat and risks, provides detailed security systems analysis, and implements life and property security safeguards to ensure the welfare of students, employees, and guests.  This position is responsible for the security systems training management of all Campus Security Officers and is responsible for supervising all security department staff in the absence of the Director.  Additionally, this position is tasked with Clery Act reporting compliance for the College. ESSENTIAL DUTIES & RESPONSIBILITIES:

• Observes and monitors campus wide security systems; maintains efficient and timely Control Room operations and reporting by utilizing the technologies available to ensure the campus remains secure and any suspicious activity is reported in line with standard operating procedures
• In coordination with the College’s Information Technology Department tracks and records the status of all campus security systems to ensure the integrity and operation of these systems is constantly maintained
• Activates emergency notification systems as necessary
• Exhibits good judgment and initiative in security and emergency situations, providing appropriate assistance, summoning additional assistance, escalating as needed, and notifying the appropriate leadership and authorities of the nature of the emergency and current situation 
• Makes routine tours on all campus areas; enforces College policies and procedures regarding student conduct; investigates, maintains, and reports information on all criminal activities to the appropriate authorities
• Assists in medical emergencies, fire evacuations, tornado warnings, bomb threats, and exercise drills as needed
• Trains all Campus Security Officers in security systems operations and Control Room management
• Serves as a Campus Security Authority as outlined by the Clery Act
• Manages the College’s Timely Warning Report Program
• Assists in the preparation, publishing, and distribution of the Annual Security Report and submits annual crime statistics to the Department of Education
• Provides campus security training programs for students, faculty, and staff; ensures accurate records of crime prevention programs and presentations are maintained
• Establishes and implements both short- and long-term Security Department goals and objectives, ensuring operational alignment with the College’s mission, core values, and goals
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals

MINIMUM QUALIFICATIONS:
High school diploma or equivalent.

Three (3) years’ experience in a security or law enforcement setting.

Valid NC Driver’s license.

Must possess and maintain valid CPR, first aid and AED certification.

Preferred:
Associate’s degree in Criminal Justice or closely related field from a regionally accredited institution of higher learning.

Experience in a Control Room Environment.

Experience with Clery Act compliance.KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge

• Policies and procedures governing the operations and maintenance of an integrated Campus Security System
• Training management understanding and ability to ensure compliance with all Security Department training policies and procedures
• Methods and procedures of various emergency notification systems
• Policies, rules and regulations concerning campus control, security, property protection, and appropriate student behavior
• Methods and procedures of report preparation and record keeping
• Emergency response procedures and techniques, including first aid, CPR, fire safety and control
• Occupational hazards and standard safety practices
• Facility layout both internal and external
• Clery Act compliance

Skills

• Proactive and professional approach to security and safety
• Skill in providing protection services to all individuals on campus
• Skill in performing building and security lock down procedures
• Effective active listening skills
• Effective critical thinking skills to analyze situations and identify appropriate actions
• Effective judgement and decision making skills
• Multi-tasking skills to answer phones, monitor video equipment, transmit radio/phone messages and navigate mass notification systems at a fast pace

Abilities

• Manage all campus security monitoring systems
• Interpret, explain and enforce College policies and procedures
• Communicate effectively in oral and written form and complete routine paperwork
• Establish and maintain effective relationships with those contacted in the course of work
• Handle confidential information with absolute discretion
• Detect problems and report information to appropriate personnel quickly and accurately
• React calmly and effectively to emergencies by analyzing situations
• Understand and follow specific instructions and procedures
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels

APPLICATIONS MAY BE FILED ONLINE AT:
https://www.schooljobs.com/careers/cravencc/jobs/2897054/senior-control-room-operator?pagetype=jobOpportunitiesJobs

800 College Court
New Bern, NC 28562
252-638-7335

hr@cravencc.edu

Position #2020-00069
SENIOR CONTROL ROOM OPERATOR
KT