Open until filled - applications reviewed upon receipt

SUMMARY

Serve as a key interface between Colleague users in functional departments and the Chief Technology Services Officer (CTSO).  Perform daily tasks, administer, manage, coordinate, operate, and provide support for the Administrative and Academic Systems (including but not limited to Ellucian Colleague, Web Advisor, Informer, E-Procurement, AIG, Self Service). Work collaboratively with department managers to identify departmental or individual user training needs.  Participate in CIS Core Team and other administrative meetings to identify and address both technical and process-related issues and solutions appropriate to the College. Position reports directly to the CTSO.

Duties and Responsibilities

1. Provide support for all users of administrative system.
2. Set up and maintain faculty, staff, and student user accounts.
3. Implement, maintain, and update security classes and security measures to ensure the integrity of institutional data resources and prevent unauthorized access to the system(s).
4. Manage and lead in the implementation and support of the Administrative and Student Information System. Perform all administrative systems maintenance (upgrades, releases, and patches), including UNIX operating system, CIS software applications, and third-party systems (including but not limited to Web Advisor, Informer, E-Procurement, AIG, Self Service).  Communicate changes in software and hardware to users when they occur, as well as the impact the changes will have on users’ operations and procedures.  
5. Provide daily system and data backups and the logging, inventory, and security of back-up tapes.
6. Troubleshoot problems with components of the Administrative Systems. Create test transactions and runs tests to find errors and confirm program meets specifications.
7. Work with NCCCS and/or consultants as needed for technical support for problems and/or issues that relate to IIPS and CIS.
8. Provide support to College staff and faculty in use of CIS software applications.
9. Maintain up-to-date system access e-forms for all users.
10. Assist users with data extraction and/or determining special request details for reporting or planning purposes.
11. Assist with ensuring College compliance with guidelines and standards set forth by NCCCS and the State Auditor’s Office.
12. Assists in the planning of the Administrative System budget, upgrades, and direction of the system.
13. Assist State Fiscal, FTE, and IT auditors as necessary to provide data during audits of the College.
14. Provide management and support for Administrative Systems special projects.
15. Provide analysis of existing and new processes with an eye for continuing improvement.
16. Provide guidance and assistance to the CTSO, Systems Administrator and Technology/Data Support Specialist-Student Affairs.
17. Attend workshops, conferences, and required training in order to stay abreast of current applications and technologies.
18. Develop, design, and implement applications and processes for use by administrative and academic staff as needed.
19. Implement disaster recovery systems and develop procedures to ensure reliability of institutional data resources and recovery in the event of a catastrophic event.
20. Consult with CTSO, Technology Services staff, and end users to gather information about program intent, functions, features, data requirements, output requirements, internal and external checks and controls, hardware and operating system environment, and interfaces with other systems.
21. Advise the CTSO of technical issues and consult with vendors and supporting agencies to resolve problems and determine equipment requirements.
22. Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.