Haywood Community College, 185 Freedlander Dr, Clyde, NC 28721
Closes: Wednesday, August 10, 2022
Target Start Date
Expected Work Hours
- Associates Degrees in a computer-related field with relevant experience.
- Technical training in computer hardware and software
- ability to perform several tasks at once and prioritize workload
- excellent interpersonal and communication skills
- ability to work in a team or independently
- personal orientation toward customer service
- Bachelor’s Degrees in a computer-related field with relevant experience
- Meet all minimum qualifications
- Relevant Industry Vendor Certifications (e.g.: Microsoft, VMWare, CompTIA, etc.)
- Provide technical support for on-premise servers and cloud services
- provide technical and advisory support as required for any issues
- provide backup and recovery support for all systems
- provide system administration services
- assist in the technical specifications and coordinate purchases
- assist in the design and the administration of infrastructure components
- maintain updated documentation for disaster recovery and assets
- complete projects in a timely and correct manner
- Manages, maintains, and integrates the identity access management and single sign-on systems using LDAP and SAML
- Assists in administering and maintaining the on-premise Active Directory infrastructure and DNS
- Assists in administering and maintaining cloud services; Office 365, Azure Active Directory, and Amazon Web Services
- Install and administer Microsoft Applications, Products, and Services (Sharepoint, Exchange, SQL, etc.)
- Install and administer enterprise database products.
- Install and administer end-user device management tools such as System Center and Intune
- Install and administer VMware virtual server and Horizon VDI environments.
- Utilize scripting languages to automate and optimize the technology environment (VBS, Powershell, Python)
- Ongoing maintenance, and support for virtualized servers and clients, and hypervisor hosts and their hardware
- Install and administer on-premises storage resources, servers, load balancers, and other data center-related hardware
- Provide operating system administration, maintenance services, and first-level software support and implementation of Windows, Linux, and Unix servers
- Assist in providing support for the operating systems and underlying application services that support the college information system and ancillary systems that interface with the college information system.
- Manages backup and recovery technologies including installation, administration, and regular testing of backups.
- Performs ongoing maintenance to operating systems, servers, and technology that supports the college, including patching, security hardening, best practices review, and maintenance deemed necessary by manufacturers of the product or application.
- Provide technical support and training to end-users
- Provide technical and advisory support to the Computer Technicians, Directory of Information Technology and Instructional Support Services, Project Teams, and other College personnel
- Analyze and solve work-related problems or assist staff in solving such problems
- In cooperation with the Information Technology Services staff and the Executive Director of Technology and Instructional Support Services
- create, revise, and monitor the technology roadmaps
- support projects of the college
- prepare fiscal and administrative reports
- perform proper change management for changes to the technology infrastructure
- research and recommend new technologies and services that will benefit the college
- complete audits for Information Technology Services
- design systems with disaster recovery, redundancy, and high availability in mind
- properly plan for ongoing capacity needs to support the demand of the college’s technology infrastructure
- Exercise a professional and customer service orientation in performing job duties.
- Foster collaboration among departments by ensuring that the information and instructional systems are supporting the teaching, learning, and administrative functions of the college.
- This is a professional position that advises the Director of Information Technology in decision-making.
- Perform other duties as assigned and other related duties incidental to the work described herein.
- Interact with students, the public, the community, and co-workers in a cooperative, courteous, and professional manner.
- Make sound decisions dealing with Information Technology and customer issues.
- Serve on appropriate committees and teams as assigned, assist with reaccreditation process.
- Comply with the college's policies and procedures.
How to Apply
The following is necessary for consideration:
- Official Haywood Community College employment application online found at our jobs page: https://www.governmentjobs.com/careers/haywoodedu. Please call Beverly Balliot with any questions or if you are unable to complete the online application for any reason.
- The application must be complete for consideration - do not reference resume. A resume is suggested but does not take the place of any questions or details that you need to provide in order to be qualified for the position. Unofficial transcripts must be included for the application process. Most unofficial transcripts can be downloaded from college/university websites. Official transcripts of all secondary education must be submitted to Human Resources within 10 days of any offer of employment.
- References may not be a current HCC employee. Candidates must provide three professional references with email addresses. At least one reference must be a current or previous supervisor.
- College screening committee is responsible for application review, interviews, and recommends the candidate to HR. Upon completion of the hire process in HR, President approval is required in the hire of a candidate.
- HCC is a tobacco free campus
Haywood Community College provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, disability, genetic information, political affiliation or status as a covered veteran in accordance with all applicable federal, state and local laws. Upon request, the College will make reasonable accommodations for qualified individuals with disabilities so that they may be able to perform the essential functions of their job unless doing so would result in an undue burden for the College.
Haywood Community College (HCC) is part of the North Carolina Community College System and is accredited by the Southern Association of Colleges & Schools Commission on Colleges (SACSCOC). Founded in 1965, it is an open-door institution with the mission to foster an environment that meets the educational needs of the communities it serves, promotes student success in higher education and in the workplace, and facilitates economic development. This includes programs for Haywood County high school students through Career and College Promise and Haywood Early College. The college campus, a designated arboretum, boasts one of the most beautiful college campuses in the state with an iconic mill pond, a productive greenhouse, dahlia gardens, an orchard garden and a rhododendron garden.