Specialist, Technology Support

Specialist, Technology Support

Employer

Guilford Technical Community College
601 East Main Street
Jamestown, NC 27282
Phone: 336-334-4822

Job Location

Multiple Campuses

Salary/Grade

Commensurate with experience

Benefits

Yes

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Wednesday, March 13, 2019
Closes: Sunday, June 30, 2019

Target Start Date

Wednesday, March 13, 2019

Expected Work Hours

40

Employment Type

Full-Time

Minimum Qualifications

Education Required

• Associates degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution.

Experience Required

• One year of experience in a technical support related field with AAS degree. Or 7+ years of experience.
• Proficient in email, MS Office, virus protection software and other common college software applications.

Preferred Qualifications

Education Preferred

• Bachelor’s degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution.

Certifications:
• CompTIA A+ or an industry standard related certification.

Experience Preferred

• 3 years of experience in a technical support related field.
• Experience with Bomgar and SCCM solutions.
• Experience with Enterprise Service Desk software.
• Experience with Multi-Function Network Printing solution.

Position Description

The technology support specialist performs installation, maintenance and repair of the college’s computers, servers, printers and scanners. S/he will install/maintain/support/operate audiovisual equipment such as projectors, document cameras, speakers and other peripheral equipment. This position will support all campus locations. S/he will be installing lab replacements, imaging classroom lab computers, and performing other projects as needed. S/he installs hardware and software in academiclabs and in faculty and staff offices. S/he performs routine troubleshooting and problem resolution, both on-site and over the phone. The technology support specialist works with faculty and staff to help them decide on hardware and software needs. S/he prepares reports, maintenance records, and inventory paperwork. S/he performs other duties as assigned.

How to Apply

To view the complete job descripiton and/or apply: https://gtcc.peopleadmin.com/postings/2863

Job Post Contact

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