Specialist, Technology Support

Specialist, Technology Support

Employer

Guilford Technical Community College
601 East Main Street
Jamestown, NC 27282
Phone: 336-334-4822

Salary/Grade

Commensurate with Experience

Benefits

Yes

Job Category

  • Professional

Application Period

Opens: Monday, November 22, 2021
Closes: Wednesday, December 22, 2021

Target Start Date

Monday, November 22, 2021

Expected Work Hours

40

Employment Type

Full-Time

Minimum Qualifications

Education Required

  • Associates degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution or seven (7) or more years of relevant experience in lieu of the degree. 

 Certifications: 

  • CompTIA A+ (or 6 months within hire date)

Experience Required

  • • One year of experience in a technical support related field.

Preferred Qualifications

Education Preferred

  • Bachelor’s degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution is strongly preferred. 

 Certifications: 

  • Other industry standard, related certifications.

Experience Preferred

  • 3 years of experience in a technical support related field. 
  • Experience with Microsoft Intune.
  • 1 year experience supporting macOS
  • Experience imaging computers
  • Experience with Enterprise Service Desk software and Remote Support software
  • Experience with Multi-Function Network Printing solution.

Position Description

The technology support specialist performs installation, maintenance, and repair of the college’s computers, servers, printers, and scanners. S/he will install, maintain, support, and operate audiovisual equipment such as projectors, document cameras, speakers and other peripheral equipment. This position will support all campus locations. S/he will be installing lab replacements, imaging classroom lab computers, and performing other projects as needed. S/he installs hardware and software in academic labs and in faculty and staff offices. S/he performs routine troubleshooting and problem resolution, both on-site and over the phone. The technology support specialist works with faculty and staff to help them decide on hardware and software needs. S/he prepares reports, maintenance records, and inventory paperwork. S/he performs other duties as assigned.

How to Apply

For the complete job description and to apply online, go to https://gtcc.peopleadmin.com/postings/5635

Job Post Contact

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