Student Helpdesk Technician
Employer
Craven Community College
800 College Court
New Bern, NC 28562
Phone: 252-638-7200
Job Location
New Bern, NC
Salary/Grade
Hiring range: $26,000.-$30,000.
Benefits
Craven Community College offers a comprehensive benefit package to full-time employees including medical insurance, participation in the North Carolina State Retirement System, leave, paid holidays, dental, vision, Flexible Spending Account, etc.
Job Category
- Technical/Paraprofessional
Application Period
Opens: Friday, May 15, 2020
Closes: Friday, May 29, 2020
Closes: Friday, May 29, 2020
Target Start Date
Monday, June 15, 2020
Expected Work Hours
M-Thurs 8am-5:30pm, Friday 8am-2:30pm, summer schedule may differ.
Reports to
Director, Academic Support Center
Employment Type
FT
Minimum Qualifications
High School Diploma or equivalent.
Two (2) years' professional experience in hands-on computer troubleshooting and repair.
Preferred Qualifications
Associate's degree in information systems or other closely related field from a regionally accredited institution of higher learning.
Position Description
- Serves as the first line of communication for receipt of phone, email, web-initiated and walk-in student technology assistance requests
- Performs remote troubleshooting by asking pertinent questions and using diagnostic techniques within department guidelines
- Determines the best solution based on the issue and details provided by students and works with students to implement problem solving processes within department guidelines
- Tracks, routes and redirects tickets to the correct resources; escalates unresolved tickets to the next level of support
- Follows up with students, provides feedback and sees problems through to resolution within department guidelines
- Collaborates with various departments to ensure up-to-date support services for software, hardware and computer systems provided to students
- Participates in appropriate committees and task forces as assigned
- Performs other job-related duties and projects as assigned in support of the College's mission, core values and goals
How to Apply
Job Post Contact
Craven Community College