Student Helpdesk Technician

Student Helpdesk Technician


Craven Community College
800 College Court
New Bern, NC 28562
Phone: 252-638-7200

Job Location

New Bern, NC


Hiring range: $26,000.-$30,000.


Craven Community College offers a comprehensive benefit package to full-time employees including medical insurance, participation in the North Carolina State Retirement System, leave, paid holidays, dental, vision, Flexible Spending Account, etc.

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Friday, May 15, 2020
Closes: Friday, May 29, 2020

Target Start Date

Monday, June 15, 2020

Expected Work Hours

M-Thurs 8am-5:30pm, Friday 8am-2:30pm, summer schedule may differ.

Reports to

Director, Academic Support Center

Employment Type


Minimum Qualifications

High School Diploma or equivalent.

Two (2) years' professional experience in hands-on computer troubleshooting and repair. 

Preferred Qualifications

Associate's degree in information systems or other closely related field from a regionally accredited institution of higher learning.

Position Description

  • Serves as the first line of communication for receipt of phone, email, web-initiated and walk-in student technology assistance requests
  • Performs remote troubleshooting by asking pertinent questions and using diagnostic techniques within department guidelines
  • Determines the best solution based on the issue and details provided by students and works with students to implement problem solving processes within department guidelines
  • Tracks, routes and redirects tickets to the correct resources; escalates unresolved tickets to the next level of support
  • Follows up with students, provides feedback and sees problems through to resolution within department guidelines
  • Collaborates with various departments to ensure up-to-date support services for software, hardware and computer systems provided to students
  • Participates in appropriate committees and task forces as assigned
  • Performs other job-related duties and projects as assigned in support of the College's mission, core values and goals

How to Apply

Apply online:

Student Helpdesk Technician



Job Post Contact

Craven Community College