Duties may include, but are not limited to, the following:

• Answer and route incoming calls to appropriate college department or office.
• Interact with students through diverse platforms such as text, chat, social media, video calls, and virtual meetings, providing top-notch customer service and support.
• Utilize Customer Relationship Management (CRM) systems to effectively track, manage, and resolve student inquiries and issues.
• Address and resolve student concerns promptly, referring students to the appropriate departments and offices for guidance on academic programs, admissions, financial aid, and campus resources.
• Employ student success and engagement software to monitor and enhance student experiences and outcomes.
• Keep students informed about important college updates, deadlines, and opportunities via digital communications.
• Remain abreast of the latest trends in digital communication, customer service, and student support practices.
• Coordinate communication in emergencies.
• Perform special projects and assignments as needed.
• Perform related duties as assigned.