GENERAL JOB DESCRIPTION:   

The Student Services Counselor reports directly to the Director of Student Success Counseling.  The position is part of a team tasked to provide academic advising, supportive counseling, personal and academic development, and workshops; serve on college committees; coordinate services with faculty and college personnel; and make referrals to outside agencies. 

DUTIES: 

Student Services Program Management 

• Provide an extensive case-management program of counseling to include, but not limited to: 
  • career counseling 
  • proactive admissions/enrollment counseling, to include the limited enrollment process 
  • crisis counseling 

• Provide support to the career services program 
• Provide a counseling format to facilitate development of academic, social, and personal needs using group and individual techniques as needed with adequate referral procedures 
• Provide assistance with student registration 
• Provide assistance with college retention efforts 
• Provide assistance with recruiting efforts, including, but not limited to helping with tour groups, senior workshops, follow-up visits, and other recruitment activities 
• Provide assistance with pre-/co-requisite review process 
• Ensure program duties/processes are completed according to regulatory requirements and institutional expectations 
• Coordinate programs, as assigned, to ensure exemplary customer service, as well as compliance 
• Coordinate and/or provide resources and training for the college, as needed, regarding laws, regulations, policies and procedures for programs and services managed by the Office of Student Success 
• Review and recommend changes to policies and procedures for programs and services managed. 
• Review and recommend changes to student services policies and procedures. 
• Prepare reports as requested. 
• Monitor, oversee, and coordinate with external and internal partners new and existing programs to ensure compliance with the college’s mission. 
• Review and implement changes to processes and procedures to improve efficiency and effectiveness 
• Promote collaboration, teamwork, and involve all stakeholders in the decision-making process. 

Financial Management 

• Complete requisitions and other financial paperwork in a timely manner. 
• If applicable, administer the use of grant funds ensuring compliance with the grant(s). 
• Submit budget recommendations to the Director of Student Success Counseling. 

Customer Services 

• Practice exemplary student customer service skills. 
• Practice exemplary colleague customer service skills. 
• Create an environment that facilitates radical hospitality. 

COLLEGE REQUIREMENTS OF ALL EMPLOYEES: 

• Demonstrated excellence in written, oral, and interpersonal communication skills. 
• Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees. 
• An understanding of and commitment to the comprehensive community college philosophy and mission. 
• Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate. 
• Acts as a team player when working with any and all employees of the College. 
• Serves on institutional committees as appointed by the President. 
• Performs other duties and responsibilities as needed. 
• Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures.  
• Promote good safety habits and be compliant with OSHA safety regulations.  
• Randolph Community College conducts a background check and drug screening on all full-time new hires.