Responsible for coordinating the reception area of Student Services, triaging student needs, and providing assistance to the Student Services staff as needed.

Essential Responsibilities

• Coordinate the student reception area of Student Services, including scheduling part-time and temporary help as needed.
• Answer incoming telephone communication and route calls to the appropriate area.
• Check incoming telephone messages and reply to then and/or route to the appropriate area.
• Be knowledgeable on subjects such as: Test scheduling, financial aid forms, admissions forms, telephone inquiries, staffing, and CCP/CTE transfer pathway information.
• Help students with the completion of computerized forms in admissions and financial aid.
• Scan admission forms, high school transcripts, and other documents as needed.
• Facilitate the creation of student identification cards, parking decals, and printing class schedules.
• Assist faculty and students with Student Services questions and concerns.
• Provide assistance with campus outreach activities as requested.
• Assist in the pre-registration/registration process.
• Assist various Student Services areas with sending out correspondence messages throughout the year.
• Provide a welcoming, orderly and professional environment in the reception area.