Student Services Navigator - Part Time

Student Services Navigator - Part Time


Mitchell Community College
500 West Broad Street
Statesville, NC 28677
Phone: 704-878-3200

Job Location

Statesville and Mooresville Campuses


$15.20 hour



Job Category

  • Technical/Paraprofessional

Application Period

Opens: Monday, October 11, 2021
Closes: Friday, October 22, 2021

Target Start Date

Monday, November 1, 2021

Expected Work Hours

Part Time

Employment Type

Part Time

Minimum Qualifications

• Bachelor’s degree is required
• Higher education or related experience preferred

Preferred Qualifications

• Bachelor’s degree is required
• Higher education or related experience preferred

Position Description

Job Summary:
To serve as a Student Services professional, guiding students into and throughout a successful college experience.

Essential Duties and Responsibilities:
• Provides friendly, timely, and accurate customer service and information to students and staff
• Helps students navigate onboarding, registration, and college processes
• Provides indirect and direct admissions’ information and assistance
• Provides indirect and direct basic advising to prospective, new, and current students under the supervision of full-time advisors, i.e. how to use four-year guides, program evaluations, and program sequencing, request change of major, add or drop classes, access student supports, etc.
• Assesses students’ basic needs and interests
• Uses a pathway approach to help students create or clarify productive educational and career goals
• Utilization of college software to assist students with progress
• Facilitates onboarding events in person and online at different campuses
• Facilitates other activities including virtual meetings, student workshops, and staff trainings
• Provides general academic and student support through technology and on campuses
• Represents the college at events and open houses
• Assists Special Credit, Visiting, Special Studies’ students through the enrollment process including course registration
• Performs other duties as assigned

Knowledge, Skills and Abilities:
• Knowledge of federal and state regulations
• Strong commitment to customer service
• Excellent organizational and time management skills
• Student centered
• Ability to interpret regulations

Standard office environment, usually indoors away from the elements, with moderate noise.

Physical Effort:
While performing the duties of this job, the employee is required to maintain a stationary position for an extended period; move about the office, operate and position computers and files, as needed; and frequently communicate with others. The employee may occasionally move up to 15 pounds. Work may include operation of a motor vehicle.

This is a part-time position working approximately 20-29 hours a week. Normal working hours will be between 8:00 am - 4:30 pm, Monday through Thursday, and 8:00 am – 4:00pm on Friday; however must be available to work Saturdays and evenings as needed.

Local travel is required, including between campus locations. Out of state travel is limited, but may be required for special trainings/conferences.

Job Post Contact

Christina Sharkey, Human Resources Assistant

Mitchell Community College

500 W. Broad Street, Statesville, NC 28677

(704)978-1371 office

(704)978-3117 fax