Student Services Specialist

Student Services Specialist


McDowell Technical Community College
54 College Drive
Marion, NC 28752
Phone: 828-652-6021

Job Location

54 College Drive, Marion, NC 


commensurate with experience


regular college benefits

Job Category

  • Professional

Application Period

Opens: Tuesday, March 21, 2023
Closes: Friday, April 14, 2023

Target Start Date

Monday, May 1, 2023

Expected Work Hours

Daytime hours with additional hours as needed

Reports to

Director of Student Services/Registrar

Employment Type

full-time permanent

Minimum Qualifications

Knowledge of:

FERPA (Family Educational Rights and Privacy Act) as it relates to higher education documentation and confidential records.

Higher education practices.

Ability to:

  • Perform related work as required.
  • Independently problem-solve.
  • Utilize technology and computer software such as Microsoft Office Suite and integrated data systems (i.e. Ellucian Colleague).
  • Multitask and remain organized.
  • Communicate clearly and concisely, both orally and in writing.

Minimum Education/Training

  • An Associate in Applied Science Degree in Business or related area.

Preferred Qualifications

  • Bachelor’s degree in Business or related area.
  • Experience using an integrated data system such as Ellucian Colleague, Informer, and/or Watermark.

Position Description

Specific Responsibilities:

  • Perform a wide variety of responsible clerical, technical, administrative and office support duties in support of the Student Services department.
  • Provide welcoming and high quality customer service, both in-person and by telephone; screening and directing a high volume of telephone calls; taking and relaying messages; responding to emails; answering questions from students, employees and the general public.
  • Maintain strict confidentiality of student records and other materials or information of a confidential or sensitive nature as it relates to FERPA (Family Educational Rights and Privacy Act).
  • Follow current policies, procedures and regulations for Student Services, Student Success, and Financial Aid.
  • Assist students with general questions in relation to completing Residency Determination, Application for Admissions, Application for Federal Financial Aid, and/or Scholarship Applications.
  • Assist with registration processes in Student Services.
  • Receive and process incoming transcripts and outgoing transcript requests.
  • Process student data changes including: major changes, address changes, and name changes.
  • Process Admissions applications and acceptance letters, including Career & College Promise applicants.
  • Update and scan records; pull and re-file records; purge inactive records and file according to document retention policy and procedures.
  • Prepare purchase requisitions and orders supplies for the Student Services department.
  • Maintains accurate new student data worksheets in collaboration with onboarding coaches.
  • Other duties as assigned by the Director of Student Services & Registrar

How to Apply

Submit an MTCC application and resume: 


Via email to- Breanna Wilson


Via mail to-


Breanna Wilson

McDowell Technical Community College

54 College Drive

Marion, NC 28752 

In-person to- Breanna Wilson, MTCC, 54 College Drive (Marion, NC), Cedar Building, Business Office


Offers of employment are contingent upon receipt of official transcripts.


If you have questions, contact Breanna Wilson by email, phone or fax:

email: Breanna Wilson

phone: 828-652-0618

fax: 828-659-0401

Job Post Contact

Michael Lavender
54 College Dr.
Marion, NC  28752