Under the supervision and direction of the Director of Student Services/Registrar, the Student Services Specialist performs the following:

• Perform a wide variety of responsible clerical, technical, administrative and office support duties in support of the Student Services department.
• Provide welcoming and high quality customer service, both in-person and by telephone; screening and directing a high volume of telephone calls; taking and relaying messages; responding to emails; answering questions from students, employees and the general public.
• Maintain strict confidentiality of student records and other materials or information of a confidential or sensitive nature as it relates to FERPA (Family Educational Rights and Privacy Act).
• Follow current policies, procedures and regulations for Student Services, Student Success, and Financial Aid.
• Assist students with general questions in relation to completing Residency Determination, Application for Admissions, Application for Federal Financial Aid, and/or Scholarship Applications.
• Assist with registration processes in Student Services.
• Receive and process incoming transcripts and outgoing transcript requests.
• Process student data changes including: major changes, address changes, and name changes.
• Process Admissions applications and acceptance letters, including Career & College Promise applicants.
• Update and scan records; pull and re-file records; purge inactive records and file according to document retention policy and procedures.
• Prepare purchase requisitions and orders supplies for the Student Services department.
• Maintains accurate new student data worksheets in collaboration with onboarding coaches.
• Other duties as assigned by the Director of Student Services & Registrar