Student Services Specialist

Student Services Specialist

Employer

Brunswick Community College
50 College Road
Bolivia, NC 28422
Phone: 800-754-1050

Job Location

Brunswick Community College

50 College Road NE

Bolivia, NC  28422

 

Salary/Grade

Commensurate with experience and education.

Benefits

Full

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Monday, September 30, 2019
Closes: Friday, November 15, 2019

Target Start Date

Monday, October 21, 2019

Expected Work Hours

M-F, 8 am to 5 pm

Reports to

Director of Admissions

Employment Type

Full Time

Minimum Qualifications

  • Associate degree from a regionally accredited institution
  • Two years of experience in an educational environment, social service agency, or in the private business sector with specific experience in customer services in one area of student services
  • Experience using technology including e-mail, word processing, spreadsheet, database, presentation software, and use of the Internet
  • Strong organizational skills with attention to detail
  • Excellent communication skills

Preferred Qualifications

Experience in fast pace community college environment.

Position Description

GENERAL FUNCTION:

The Student Service Specialist is responsible for assisting students in person, on the phone, and online via chat/email regarding college processes and programs.  The Student Service Specialist provides a full range of student support services and is knowledgeable of enrollment, registration, student records, student financial aid, the Brunswick Guarantee Scholarship Program, placement testing, college life, career services, on-line resources, and academic support services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assists students in the admissions/enrollment process by providing application completion assistance, information regarding academic placement testing, basic academic advising, basic financial aid assistance, registration assistance, on-line resources, Student Portal, and College E-mail instruction, tuition/fee payment instruction, and information on scholarship opportunities
  • Reads, interprets, and communicates College policies and procedures
  • Provides on-going information to students, potential students, parents, and general public regarding policies, programs, and procedures
  • Remain current in knowledge of deadlines and general college policies/protocol that relate to financial aid, tuition payment, testing, orientation, class registration, add/drop and withdrawal from classes
  • Promotes awareness of the Brunswick Guarantee Scholarship program.
  • Promotes the College’s communication systems such as the College’s Student Portal, Self-Service, AVISO, and social media sites
  • Assists with developing academic and individual action plans for students to retain students to graduation.
  • Advises incoming and continuing students relative to Brunswick Guarantee Eligibility and annual renewal process
  • Collaborates with administrators, staff, and faculty to identify areas of improvements in procedures and communication
  • Assists with campus tours, new student orientations, financial literacy, and other programs as assigned.
  • Provides appropriate referrals as required
  • Maintains records of students served and services provided
  • At all times, take necessary steps and precautions to preserve confidentiality of protected information as per college policies and state and federal laws (FERPA, HIPPA)
  • Assists students in co-curricular student development by providing information regarding Student Government, volunteer, ambassador, work study, club membership, and student life opportunities 
  • Performs related duties as assigned

 

MINIMUM REQUIREMENTS:

  • Associate degree from a regionally accredited institution
  • Two years of experience in an educational environment, social service agency, or in the private business sector with specific experience in customer services in one area of student services
  • Experience using technology including e-mail, word processing, spreadsheet, database, presentation software, and use of the Internet
  • Strong organizational skills with attention to detail
  • Excellent communication skills

 

KNOWLEDGE and ABILITIES:

  • Must possess strong interpersonal skills to interact tactfully and courteously with students, faculty, staff, and the general public
  • Ability to collaborate with others and work as part of a team
  • Ability to learn, retain, and apply appropriately information concerning college procedures and services
  • Ability to take required initiative to solve problems
  • Demonstrate oral and written communication skills to interact with a wide range of diverse individuals
  • Must be a “quick study” to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize
  • Flexible schedule required to meet department needs as some evening, weekends and extended hours may be required

How to Apply

A completed and signed Brunswick Community College application, a letter stating your qualifications related to the position requirements, skills and abilities, unofficial transcripts, and resume are preferred for most positions.

Applications can be found online at www.brunswickcc.edu

Applicants should send all documents and inquiries to any of the following:

 

Human Resources, Brunswick Community College

PO Box 30

Supply, NC, 28462

humanresources@brunswickcc.edu

Fax (910) 754-8229

Telephone: (910) 755-7300

BCC is an Equal Opportunity Employer

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