Student Success Advisor

Student Success Advisor


Pitt Community College
1986 Pitt Tech Road
Winterville, NC 28590
Phone: 252-493-7200

Job Location

Main Campus, Winterville, NC


Depends upon Qualifications


State of NC Full Time Benefits

Job Category

  • Professional

Application Period

Opens: Friday, January 27, 2023
Closes: Sunday, February 19, 2023

Target Start Date

Saturday, April 1, 2023

Expected Work Hours


Reports to

Dean of Public Services and Fine Arts

Employment Type

Full-Time Position

Minimum Qualifications

Bachelor’s degree in administration, education, research, or related area with two years of professional experience, preferably in a community college environment; or any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.  

Preferred Qualifications



Information Technology Requirements:  Must be able to operate a computer equipped with such software as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, SPSS, Microsoft Project specialized decision science software, etc.  Able to use Groupwise email and conduct research on the Internet. Operate a variety of specialized equipment such as laser and color printer, computer projection device, fax machine, photocopier, telephone, etc.


Physical Requirements:  Must be physically able to operate a variety of automated machines including telephone, computer, copier, calculator, etc.  Must be physically able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.  Position involves mostly sedentary work, but may require walking or standing for brief periods of time.  


Data Conception:  Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.


Interpersonal Communication:  Requires the ability to speak to and/or signal to people in order to convey or exchange information.  Includes the giving of assignments and instructions to assistants.  Includes the receiving of information and instructions from the Assistant Vice President of Academic Affairs.


Language Ability:  Requires the ability to read a variety of documents, reports, books, manuals, etc. Requires the ability to prepare documents and reports with the proper format, punctuation, spelling and grammar, etc. Requires the ability to speak with poise, voice control and confidence.


Intelligence:   Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; and to interpret an extensive variety of technical instructions in mathematical or diagrammatic form.  Is able to deal with several abstract and concrete variables. Requires the ability to apply principles of rational systems in order to solve practical problems and deal with a variety of concrete variables.


Verbal Aptitude:  Requires the ability to record and deliver information and to follow verbal and written instructions.


Numerical Aptitude:  Requires the ability to utilize mathematical formulas; add, subtract, multiply, and divide numbers; utilize decimals; figure percentages; apply algebraic principles; and utilize descriptive and inferential statistics.


Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape.


Motor Coordination:  Requires the ability to coordinate hands and eyes in using automated equipment.


Manual Dexterity:  Requires the ability to handle a variety of items, office equipment, computer, calculator, control knobs, switches, etc.  Must have moderate levels of eye/hand/foot coordination.


Color Discrimination and Visual Acuity:  Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.


Interpersonal Temperament:  Requires the ability to relate to and deal with people in situations beyond receiving instructions.  Must be adaptable to performing under stress when confronted with an emergency.


Physical Communication:  Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)




The work performance of supervisory personnel of Pitt Community College is routinely evaluated according to the performance criteria outlined herein: 


Knowledge of Job: Has thorough knowledge of the methods, policies, and procedures of the advisement process, the Career Services Department, and regulations of the College as they apply to duties of the position. Has considerable knowledge of Colleague/Datatel, general office operations, functions, and procedures. Uses sound judgment and makes educated decisions in routine and occasionally, non-routine situations. Communicates effectively with others, both in person and over the telephone, in a clear and pleasant manner. Has the knowledge and intelligence required to communicate with all levels of staff, faculty, students, and the public in the performance of the job. Is able to compile, organize, prepare, and maintain an assortment of records, reports, and related information. Is able to comprehend, interpret, and apply regulations, procedures, and office operations. Is able to read, understand and complete written requests and work assignments in a timely fashion. Has knowledge of how to estimate time, materials, and supplies required to complete various routine activities. Is able to learn and apply new skills needed in order to promote efficient completion of duties. Has good organizational and human relations skills. Is able to deal with emergency situations that may arise. Is able to operate a variety of office equipment and machines in completing tasks (i.e. fax, scanner, copier, multi-line phone, calculator, etc). Has the knowledge and intelligence required to use software on a personal computer. Is able to work under stressful conditions related to handling confidential matters, organizing meetings, and handling problems that may arise. 


Quality of Work:  Maintains high standards of accuracy in exercising duties and responsibilities.  Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility.  Maintains high quality communication and interaction with all College departments and divisions, co-workers and the public.


Quantity of Work:  Performs described "Specific Duties and Responsibilities" and related assignments efficiently and effectively in order to produce quantity of work which consistently meets standards and expectations of the College.


Dependability:  Assumes responsibility for completing assigned work.  Completes assigned work within deadlines in accordance with directives, College policy, standards and prescribed procedures.  Remains accountable to assigned responsibilities in the technical, human and conceptual areas.


Attendance:  Attends and remains at work regularly and adheres to College policies and procedures regarding absences and tardiness.  Provides adequate notice to higher management with respect to vacation time and time-off requests.


Initiative and Enthusiasm:  Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities.  Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.


Judgment:  Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations.  Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors.  Seeks expert or experienced advice where appropriate and researches problems, situations and alternatives before exercising judgment.


Cooperation:  Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified i.e. poor communications, variance with College policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the College.


Relationships with Others:  Shares knowledge with managers, supervisors and staff for mutual and College benefit. Contributes to maintaining high morale among all College employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the public so as to maintain good will toward the College and to project a good College image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the College.  Emphasizes the importance of maintaining a positive image within the College. Interacts effectively with higher management, Assistant Vice President, other College professionals and the public.


Coordination of Work:  Plans and organizes daily work routine.  Establishes priorities for the completion of work in accordance with sound time-management methodology.  Avoids duplication of effort.  Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Punctually attends required meetings, planning sessions and discussions as scheduled.  Implements work activity in accordance with priorities and estimated schedules.  


Safety and Housekeeping:  Adheres to all safety and housekeeping standards established by the College and various regulatory agencies.  Sees that the standards are not violated. Maintains a clean and orderly workplace.  


Planning: Plans, directs and uses information effectively in order to enhance activities and production of the department.  Knows and understands the expectations of the College regarding the activities of the department and works to see that these expectations are met.  Designs and formulates ways, means, and timing to achieve the goals and objectives of the department and the College.  Within the constraints of College policy, formulates the appropriate strategy and tactics for achieving departmental and College objectives. Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way so as to achieve the goals and objectives of the department and the College.


Organizing:  Organizes own work and that of subordinate staff.  Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all College and department matters affecting them and/or of concern to them.


Staffing:  Works with the Personnel Department to select and recommend employment of personnel for the department who are qualified both technically and philosophically to meet the needs of the department and College.  Personally directs the development and training of department personnel in order to ensure that they are properly inducted, oriented and trained.


Leading: Provides a work environment, which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied.  Provides adequate feed?back to staff so that they know whether their performance levels are satisfactory. Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of College goals and objectives.


Controlling:  Provides a work environment, which is orderly and controlled. Coordinates, audits, and controls manpower, financial resources and utilization of material and equipment efficiently and effectively. Has a clear and comprehensive understanding of College standards, methods and procedures.   


Delegating:  Assigns additional duties to staff as necessary and/or appropriate in order to meet department goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth.  Has confidence in staff to meet new or additional expectations.


Decision Making:  Exercises discretion and judgment in developing and implementing courses of action affecting the department.  When a particular policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.


Creativity:  Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of department and College.  Employs imagination and creativity in the application of duties and responsibilities.  Is not adverse to change.


Human Relations:  Strives to develop and maintain good rapport with all staff members. Listens to and considers their suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.


Policy Implementation:  Has a clear and comprehensive understanding of College policies regarding the department and College function.  Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.


Policy Formulation:  Keeps abreast of changes in operating philosophies and policies of the College and continually reviews department policies in order to ensure that any changes in College philosophy or practice are appropriately incorporated.  Also understands the relationship between operating policies and practices and department morale and performance. Works to see that established policies enhance same.


Position Description

Under supervision position will provide advising and registration assistance to a specified case load, which will consist of approximately 175-200 students. Through identification of student needs, the Success Navigator will provide available services, support, and resources to increase academic readiness, progress, and success. The Success Navigator is responsible for creating and documenting a financial, career, and academic plan with every incoming student in their case load.  The Success Navigator will also help to create and approve an electronic Student Education Plan (SEP) which will allow students to register for classes (from this plan). Success Navigators are responsible for creating and maintaining a database to assist and support students, regularly checking academic progress, and providing follow-up and follow-through when necessary. Position will participate in professional development trainings related to the College’s Student Information System(s) and Portal; financial aid, career, and academic planning; advising; and registration. Position reports to the Dean of Public Services and Fine Arts.
Direct Reports:  None

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this position. 


  • Attend provided trainings to become knowledgeable regarding PCC resources, program and transfer opportunities, and requirements. 


  • Provide strong and effective support for the College’s Strategic Plan and Student Success initiatives and provide assistance with meeting the goals and objectives of the Plan and initiatives.


  • Develop and sign-off on a Student Education Plan (SEP) with each assigned advisee. Intervene when students deviate from established plan. Ensure each student’s progression toward his or her academic and career goals is monitored. 


  • Utilize student retention and completion data and research to inform decisions regarding student success and advisement. Collaborate with College personnel to develop advisement outcomes and plans for continuous improvement.


  • Work with students in case load to create, document, and approve a financial plan, a career plan, and an academic plan. Creating these plans will involve:


  1. Teach students how to navigate the Student Portal and other PCC IT resources.
  2. Advising students on degree planning, transfer planning, as well as program opportunities and requirements. 


  1. When necessary, provide e-advising.


  • Provide assistance with course selection/schedules by:
    1. Advising students to balance their work and class schedule. 
    2. Assisting students in choosing the appropriate mode of course instruction. 
    3. Facilitating and managing schedule changes and PCC’s Withdrawal Process for new and continuing students. 
  • Monitor advisees’ progress and provide regular, customized feedback. 
  • Provide periodic grade reviews and mid-semester check to review grades; meet with students who are having academic difficulty or who are on academic probation. 


  • Monitor and work with appropriate department(s)/office(s) to remove registration flags/holds when necessary. 


  • Adhere to PCC’s academic policies and procedures.
  • Intervene, provide support, and develop next steps for students facing academic problems identified through Early Alert, as well as those facing academic probation, suspension, or other issues.


  • Collaborate with Career Services to provide workshops and interventions, particularly with AGE students.
  • Collaborate with and assist Admissions Counselors. 
  • Collaborate and assist with New Student Orientation


  • Advise/register students after New Student Orientation, during Add/Drop periods, and for late-start classes.  


  • Provide referrals for services based upon individualized student needs. Refers and connects students with relevant College resources.


  • Work with CIT/BUS/PSFA/A&S faculty and staff to develop guidelines and information for particular program areas.


  • Assign and transition CIT/BUS/PSFA/A&S students to a faculty advisor after successful completion of all developmental coursework and 12 hours of successfully completed credit hours in the student’s program of study.


  • Assign and transition the AGE students to a faculty advisor after the student has applied and been successfully admitted into a program of study. Work with AGE students who were denied admission in re-considering program options.


  • Collaborate with Distance Learning, so students learn and can demonstrate the ability to navigate Moodle – Distance Learning will be responsible for providing the actual training; Success Navigators will be responsible for making sure the students in their case load attend and complete the provided training. 


  • Collaborate with Student Development Services and other areas of the College to support Student Success initiatives and to provide students with accurate and timely information to make informed and positive decisions.


           Teach one section of ACA 111 or ACA 122 in fall and spring semesters. 


  • Other related duties as assigned. 

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