Student Success Advocate

Student Success Advocate


Central Carolina Community College
1105 Kelly Drive
Sanford, NC 27330
Phone: 919-775-5401

Job Location

Lee Main Campus


$$39,341.00 - $49,541.00 Annually


Full Time Benefits

Job Category

  • Professional

Application Period

Opens: Thursday, February 14, 2019
Closes: Thursday, March 7, 2019

Target Start Date

Thursday, February 14, 2019

Expected Work Hours

7:45am-5pm M-Th 7:30am-3:30pm Fri

Reports to

Director, TRiO Upward Bound Programs

Employment Type


Minimum Qualifications

  • Master's Degree required in Counseling, Social Work, or other related field.
  • Two years of experience counseling individuals with disabilities and/or students from low-income, first- generation backgrounds, preferably in an educational setting.

Required knowledge, skills and abilities:

  • Knowledge of collegiate procedures and best practices for promoting retention, academic success, and graduation of college students.
  • Familiarity with ADA law/disability services.
  • Ability to effectively plan and implement program activities and services.
  • Ability to assist students with development of non-cognitive skills, achieving academic success by overcoming challenges, financial aid, preparing for university transfer, and career readiness.
  • Strong interpersonal and communication skills.
  • Demonstrated ability to build trusted relationships with first-generation, low-income students and/or students with disabilities and willingness to advocate on their behalf within the college community.
  • Ability to work as an effective part of a team.
  • Willingness to take initiative and work independently.
  • Ability to make effective presentations to a variety of audiences;
  • Ability to handle multiple tasks simultaneously and meet deadlines in a fast-paced environment.
  • Strong organizational skills.
  • Ability to utilize technology effectively.
  • Experience fostering and maintaining positive and collaborative relationships with other on-campus departments and staff.
  • Understanding and respect for the diverse backgrounds of students, staff, and college community.

Preferred Qualifications

  • Experience working in a community college.
  • Knowledge of and experience specifically with TRiO or SSS services, objectives, and regulations.
  • Administrative or leadership experience.
  • Experience with Blumen or Datatel as data management systems or Aviso Coaching software.
  • Personal experience overcoming academic, cultural, financial, or other obstacles similar to those faced by low-income or first-generation students or students with disabilities participating in the Student Support Services program.

Position Description

The Student Success Advocate provides programmatic and direct student support for both the Student Support Services and Student Support Services – STEM & Health Sciences programs which operate in Chatham, Harnett, and Lee Counties. The Student Success Advocate gives SSS students an opportunity to explore issues and concerns about college life, improve communication and interpersonal skills, manage stress and life challenges effectively, and make positive changes that lead to increased academic success.

  • Assist with student recruitment, review of application, interviews, and enrollment process.
  • Administer a Non-Cognitive Questionnaire to new participants to assess soft skills.
  • Develop a College Success Plan (CSP) with each new participant, including a checklist of recommended services and a timeline for completion, and share CSPs with other SSS staff for review and action.
  • Conduct targeted outreach to students referred by Academic Coaches or others by providing counseling designed to alleviate barriers to student success or making referrals to local resources, including resources to support mental health, housing needs, hunger, financial challenges, or other needs.
  • Advise appropriate deans or department chairs regarding student concerns.
  • Coordinate returning student panel each semester for new participants to learn about how a student's background can influence his or her college experience and how to overcome common obstacles faced by other students.
  • Recruit peer mentors, faculty mentors, and local professional mentors and coordinate mentorship programs for students.
  • Facilitate workshops for students focused on test anxiety, time management, financial aid/literacy, and mental and physical wellness.
  • Plan and implement cultural enrichment opportunities for program participants.
  • Enhance the development of participants' non-cognitive skills through group activities, cultural enrichment, career preparation, SMART goal setting, time management workshops, and mentorship programs.
  • Serve as lead point of contact for all students with disabilities and train other members of the SSS staff on topics related to students with disabilities in postsecondary education.
  • Ensure that all students meet with a member of the SSS staff and/or are served at least three times per semester, and that CSPs are updated each semester.
  • Assist in development and maintenance of active social media accounts and updating of program website.
  • Document all contacts and services electronically and in student files, maintaining confidentiality of student data.
  • Contribute to program newsletter and informal and formal reports of program outcomes.
  • Plan the annual Graduation Banquet for program graduates and their families.
  • Assist Director of Student Support Services with administration of SSS supplemental grant aid program.
  • Meet weekly with other SSS staff to discuss achievements and concerns of the program and individual students, and implement program modifications for improvement, if necessary.
  • Report monthly to Director of Student Support Services.
  • Collaborate with college administrators, faculty, and staff to promote retention, graduation, and 4-year transfer of all Student Support Services participants, including possibly serving on  Academic Advising, Academic Policy, Financial Aid, Scholarship, or Student Engagement and Learning committees.
  • Engage with other TRiO staff members to provide formative assessment and continuous improvement of program delivery.
  • Serve on College committees as assigned.
  • Complete the annual five-hour staff development.
  • Encourage and support College activities, policies, procedures, and philosophies.
  • Perform other duties as assigned.

Job Post Contact

Central Carolina Community College Human Resources

1105 Kelly Drive, Sanford, NC  27540

(919) 718-7493