The Student Support Specialist will oversee the daily operations of each Steps4Growth program participant as they navigate the assigned project.  The Student Support Specialist will conduct data analysis necessary for program development and post-program evaluations and share data with the NCC Steps4Growth point of contact and regional coordinator.  Assist in the design and implementation of coursework, program development and post-program evaluations for the Steps4Growth pathway.

Part-time grant funded, time limited position.  15 hours per week.

Essential Responsibilities

• Monitor and support students as they begin their educational journey.
• Meet with prospective and new students to discuss and answer questions about the College and help them to establish a plan to get where they want to go and become a settled and successful NCC student.
• Create a student-centered environment
• Conduct comprehensive academic advising for college programs using a blended method such as the appreciative advising model.
• Assist students with identification of their academic, professional and personal goals, paths to those goals, and appropriate programs of study to meet those goals.
• Advise and register curriculum students whose programs of study are advised in the Advising Center at set times each week
• Work to identify and resolve student barriers and obtain support to meet specific needs.
• Assist students and faculty to problem-solve issues related to progress towards academic goals, persistence, and attendance
• Monitor students’ academic progress using case management and retention software and provide student follow-up
• Work cooperatively with faculty, staff, students, and our learning community
• Update and maintain progress summary sheets/evaluations for caseload
• Maintain up-to-date knowledge of all requirements, courses, and programs (including developmental courses)
• Maintain notes of advising sessions to track contact hours, issues, and outcomes of advising sessions
• Demonstrate empathetic listening and the ability to have courageous conversations
• Create and maintain Safety Plans for students as needed; trained in crisis management, Mental Health First Aid, and de-escalation
• Track service provision and document coaching session in Aviso or other case management systems
• Knowledge of on-campus and off-campus resources for students and refer students to appropriate resources
• Help students navigate systems and develop self-advocacy skills
• Facilitate on demand training for students regarding LMS, email, and other electronic programs on campus
• Understand and explain Title IX regulations to students; help students with Title IX reporting if needed
• Attend events on campus that celebrate and support students (may require nights and weekends)
• Maintain FERPA compliance for all students
• Assist with Open House/Orientation
• Attend graduation exercises.
• Participate in coaching specific and campus-wide professional development
• Participate in new student orientation and campus tours as needed to establish rapport with new students. Some evening and weekend events may be required
• Be knowledgeable of college policies and procedures regarding admission standards, testing and educational program requirements
• Encourage and support students’ participation in college activities
• Work closely with the high school programs coordinator and faculty advisors to maintain a high level of communication and collaboration between advising areas of the College
• Contribute to the attainment of college, division, and department goals
• Initiate and answer telephone calls and video conference calls.
• Collect/compile/track Student Success Network SSO and other data as requested.
• Other duties as assigned.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees may request reasonable accommodation(s) if necessary to perform the essential functions of the job.

• Maintain stationary position, sitting or standing, for extended periods of time.
• Operate a computer and other office productivity machinery.
• Ability to maintain files in file cabinets.
• Occasionally lift, move, transport, install, or remove items weighing up to 15 pounds.
• The ability to communicate information so that others understand.
• The ability to observe details.