Student Support Specialist (FT Temporary)

Student Support Specialist (FT Temporary)

Employer

Central Carolina Community College
1105 Kelly Drive
Sanford, NC 27330
Phone: 919-775-5401

Job Location

See position description

Salary/Grade

$2,416.27 - $3,265.60 Monthly

Benefits

None

Job Category

  • Professional

Application Period

Opens: Thursday, April 8, 2021
Closes: Monday, May 3, 2021

Target Start Date

Monday, May 17, 2021

Expected Work Hours

40 Hours Weekly

Employment Type

Full-time Temporary Time Limited

Minimum Qualifications

  • Associate's degree in related field, AND
  • One year of customer service experience, OR
  • Equivalent combination of education and experience may be considered 

 

Required knowledge, skills and abilities:

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Computer literacy

Preferred Qualifications

  • Previous customer service experience in a similar environment.

Position Description

At Central Carolina Community College, we create transformative lifelong learning opportunities!  We expect all employees to find ways to remove barriers to student success and provide all students a pathway to achievable dreams. Our employees are charged to recognize the challenges we face and to respond to them with empathy, understanding, and a willingness to help. 

The Student Support Specialist will serve as the initial contact for general student inquiries via phone and other communication methods;  answering basic students questions; and providing excellent customer services while connecting them to the appropriate resources.

The college will hire three (3) Student Service Specialists through this announcement to serve in each of the three service counties: Lee, Chatham and Harnett. These positions are time-limited through April 30, 2022. It is funded through the Coronavirus Response and Relief Supplemental Appropriations Act (CRRSAA) Higher Education Emergency Relief Fund (HEERF) II and is subject to the availability of federal funding.

 Diversity Policy:  Central Carolina Community College believes the college experience is greatly enriched through diversity; therefore, the college encourages diversity of thought within the student body and staff. Furthermore, the college seeks to promote awareness of diversity and the respect for all individuals, and the college pledges to adhere to this mission in its relationship with the community.     

Essential Duties

  • Maintain a working knowledge of basic Admissions, Financial Aid, and Registrar processes including: 
    • Familiarity with curriculum and continuing education programs offered by the college.
    • Information about common Registrar’s forms including, Program/Pathway Changes, Student Data Correction Changes, Tuition waiver forms, and Enrollment verification requests.
    • Financial aid eligibility, application procedures, aid programs, and aid eligibility.
  • Take student calls and chats and provide accurate, satisfactory answers to their queries and concerns;
  • De-escalate situations involving dissatisfied students, offering patient assistance and support;
  • Guide students through troubleshooting, navigating the College site or contacting other departments; 
  • Collaborate with other College staff to improve customer service;
  • Manage large amounts of inbound and outbound calls in a timely manner;
  • Identify escalating priority issues and reporting to the appropriate department;
  • Routing inbound calls to the appropriate resources;
  • Follow up with students to ensure their needs are met;
  • Record details of comments, inquiries, complaints, and actions taken;
  • Complete call notes as necessary and update them in the AVISO;
  • Act as a liaison between various departments, offices to resolve conflict, expedite processing, and access information.

How to Apply

Visit our website at www.cccc.edu

Job Post Contact

Central Carolina Community College Human Resources

1105 Kelly Drive, Sanford, NC  27540

(919) 718-7493

http://www.cccc.edu/employment