GENERAL JOB DESCRIPTION:  The Success Coach will report to the Dean of Curriculum Programs.  The Success Coach is responsible for providing coaching and intervention techniques to an assigned caseload of students. The Success Coach will be committed to student learning by ensuring student access to programs and services by helping to remove barriers to student enrollment and progression and supporting and assisting students with achieving their educational goals.

DUTIES:

• Foster persistence and completion by maintaining a caseload of new students to the college and students experiencing academic difficulty
• Provide proactive and individualized success coaching to an assigned caseload of students facilitated by an early alert/advising system powered by predictive analytics
• Respond to faculty-submitted and automatically-generated alerts for an assigned caseload of students  
• Identify at-risk students within as assigned caseload of students using reports and analyzing data
• Provide proactive outreach to the at-risk students within an assigned caseload of students connecting them with appropriate interventions and student supports.
• Engage assigned caseload of students in educational planning activities to help guide them to achieve their educational goals.
• Empower assigned caseload of students to effectively communicate with faculty and student services and become better connected to resources and support services such as financial aid, career services, and disability services.
• Regularly attend assigned academic department meetings, engage with faculty/staff, and other departmental meetings, as appropriate, to remain current with departmental policies and procedures.

COLLEGE REQUIREMENTS OF ALL EMPLOYEES:

• Demonstrated excellence in written, oral, and interpersonal communication skills.
• Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees.
• An understanding of and commitment to the comprehensive community college philosophy and mission.
• Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
• Acts as a team player when working with any and all employees of the College.
• Serves on institutional committees as appointed by the President.
• Performs other duties and responsibilities as needed.
• Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures. Promote good safety habits and be compliant with OSHA safety regulations. Randolph Community College conducts a background check and drug screening on all full-time new hires.
• Randolph Community College conducts a background check and drug screening on all full-time new hires.