Success Coach

Success Coach


Haywood Community College
185 Freedlander Drive
Clyde, NC 28721
Phone: 828-627-2821

Job Location

Haywood Community College, 185 Freedlander Dr, Clyde, NC  28721


$35,507.00 - $45,937.00


Full comprehensive benefit package.

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Tuesday, October 12, 2021
Closes: Monday, October 25, 2021

Target Start Date

Wednesday, December 1, 2021

Expected Work Hours

M-F, 8:00 am - 5:00 pm

Reports to

Director of Student Wellness and Success

Employment Type

FT staff; non-exempt

Minimum Qualifications

  • Associate degree from an accredited institution of higher learning
  • Experience in advising, success coaching, and/or academic counseling
  • Strong interpersonal skills with the ability to communicate clearly and concisely, both orally and in writing
  • Working knowledge of word processing, spreadsheets, search engines, and web research 
  • Ability to manage multiple projects and collect/compile pertinent data
  • Ability to work with individuals of all socio-economic, cultural, and diverse backgrounds

Preferred Qualifications

  • Bachelor degree from an accredited institution of higher learning
  • Experience at a community college either as a student or employee
  • Experience in advising, success coaching, and/or academic counseling at a community college
  • Knowledge/experience of student success/retention strategies 

Position Description

The Success Coach will assist students in the successful identification and completion of academic, professional, and personal goals by enhancing their ability to navigate through college.  This position will also act as a case manager for students in quarantine to ensure they experience successful outcomes upon their return.

*The FT Success Coach position is time-limited and grant funded through March of 2023.  This position is benefit eligible.


Essential Job Duties

  • The Success Coach is responsible for monitoring and supporting students as they begin their educational journey.  They will meet with prospective and new students to discuss the Navigating College program, answer questions about the College, and help them to establish a plan to get where they want to go and become a settled and successful HCC student.
  • Conduct comprehensive academic advising for college programs using a blended method such as the appreciative advising model.  
  • Assist students with identification of their academic, professional and personal goals, paths to those goals, and appropriate programs of study to meet those goals. 
  • Collaborate using multiple college services to create Student Learning Outcomes which support expectations, student wellness and wisdom, enhancing the instruction experience and developing the whole student.
  • Serve as the primary advisor for special credit and non-degree seeking students. 
  • Work to identify and resolve student barriers and obtain support to meet specific needs.  Assist students and faculty to problem-solve issues related to progress towards academic goals, persistence, and attendance
  • Monitor students’ academic progress using case management and retention software (Aviso) and provide student follow-up
  • Update and maintain progress summary sheets/evaluations for caseload
  • Intervene with students who are at-risk of academic review, warning, and/or probation
  • Maintain up-to-date knowledge of all requirements, courses, and programs (including developmental courses) at HCC
  • Maintain notes of advising sessions to track contact hours, issues, and outcomes of advising sessions
  • Assist the Vice President of Student Services with contact tracing for students who are diagnosed with COVID-19, identified as close contact, or report having COVID-like symptoms.
  • Work as a case manager for students in quarantine to ensure their timely and safe return to campus
  • Coordinate success plans for students in quarantine with faculty to ensure academic success upon their return

Additional Responsibilities

  • Assist in recruitment efforts as needed
  • Participate in new student orientation and campus tours as needed to establish rapport with new students.  Some evening and weekend events may be required
  • Participate in appropriate professional development workshops, seminars and conferences.
  • Meet with academic deans on an annual basis to discuss programmatic changes
  • Be knowledgeable of area four-year university baccalaureate degree programs that align with HCC programs for transfer students as covered under the Comprehensive Articulation Agreement (CAA) and the Independent Comprehensive Articulation Agreement (ICAA)
  • Be knowledgeable of college policies and procedures regarding admission standards, testing and educational program requirements
  • Encourage and support students’ participation in college activities leading to first year progression and increased retention
  • Assist faculty within ACA courses with class presentations and instruction as needed
  • Work closely with the high school programs coordinator and faculty advisors to maintain a high level of communication and collaboration between advising areas of the College
  • Coordinate events, webinars, and training for the students in areas of need. Develop and present lessons, workshops, etc. to assist students with skills and knowledge to navigate college processes. Create similar 
  • education for faculty and staff as needed.
  • Explore the HCC website with students
  • Contribute to the attainment of college, division, and department goals
  • Work to ensure the best possible experience for students


How to Apply

The following is necessary for consideration

  • Official Haywood Community College employment application online found at our jobs page: Please call Beverly Balliot with any questions or if you are unable to complete the online application for any reason.
  • The application must be complete for consideration - do not reference resume. A resume is suggested but does not take the place of any questions or details that you need to provide in order to be qualified for the position.  Unofficial transcripts must be included for the application process. Most unofficial transcripts can be downloaded from college/university websites. Official transcripts of all secondary education must be submitted to Human Resources within 10 days of any offer of employment. 
  • References may not be a current HCC employee. Candidates must provide three professional references with email addresses.  At least one reference must be a current or previous supervisor.  
  • College screening committee is responsible for application review, interviews, and recommends the candidate to HR. Upon completion of the hire process in HR, President approval is required in the hire of a candidate. 
  • HCC is a tobacco free campus

HCC is an equal opportunity institution and does not discriminate on the basis of race, religion, ethnicity, national origin, gender, gender identity, sex, age, disability, genetic information and veteran status

Haywood Community College (HCC) is part of the North Carolina Community College System and is accredited by the Southern Association of Colleges & Schools Commission on Colleges (SACSCOC). Founded in 1965, it is an open-door institution with the mission to foster an environment that meets the educational needs of the communities it serves, promotes student success in higher education and in the workplace, and facilitates economic development. This includes programs for Haywood County high school students through Career and College Promise and Haywood Early College. The college campus, a designated arboretum, boasts one of the most beautiful college campuses in the state with an iconic mill pond, a productive greenhouse, dahlia gardens, an orchard garden and a rhododendron garden. 

Job Post Contact

185 Freedlander Dr

Clyde, NC 28721