General Function:  Under the supervision of the Director of Academic Support and Learning Resources, and Mental Health Coordinator, the Success Coach/Counselor assist the Mental Health Coordinator in providing short-term counseling services for students in need.  The Success Coach/Counselor also supports a variety of services including but not limited to helping students develop academic and career plans, assisting students with registration, and mentoring/counseling students to resolve barriers to their success.

Essential Duties and Responsibilities:

• Assist with providing personal counseling to students and initiate referrals to outside professionals and agencies when appropriate
• Counsel students in developing career, success, and academic plans
• Monitor students’ academic progress, providing mentoring services to resolve academic and personal barriers to their success, and obtaining support services to meet specific needs
• Provide outreach to at-risk students, encouraging participation in coaching appointments and other means of intentional intervention and student support activities
• Engage with students using a proactive appreciative advising model to promote success facilitated by the College’s online academic alert and planning system, and update student’s record to document interactions
• Encourage student engagement on campus, including student leadership, mentoring, and career exploration opportunities
• Assist in faculty development sessions relating to counseling, advising, and success coaching
• Participate in college-wide programs, services, and activities that promote the growth of the College
• Participate in open house, orientation, and other student services activities that may include periodic evening and weekend events
• Participate in professional development activities to maintain knowledge of current academic success, counseling, and advising trends
• Serve on committees and assist with any other duty as required

Minimum Requirements

• Master’s degree from a regionally accredited institution in Counseling, Student Development, or related field
• One or more years’ experience in an academic and/or counseling setting
• National Board Certification or NC Licensed Professional Counselor Associate (LCMHCA) Certification
• Ability to communicate effectively both orally and in writing
• Computer skills including word processing, spreadsheet, statistical and web page functions

Preferred Requirements

• Three or more years’ experience in a higher education setting
• One or more years’ experience in an academic advising setting