Success Navigator

Success Navigator


South Piedmont Community College
680 US 74
Polkton, NC 28135
Phone: 704-272-5300

Job Location

LLP Campus in Polkton, NC 


Commensurate with education and experience


Full-Time Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Wednesday, January 13, 2021
Closes: Monday, February 15, 2021

Target Start Date

Monday, February 15, 2021

Expected Work Hours


Reports to

Director of Admissions and Testing

Employment Type


Minimum Qualifications

• Associate’s degree or high school diploma and relevant student support experience
• Demonstrated skills in facilitating and modeling a quality customer service orientation
• Demonstrated skills in the use of Microsoft Office applications

Preferred Qualifications

• Bachelor’s degree
• Bilingual in Spanish
• Experience in a community college setting working with student admissions, student advisement, student support services, and/or student records;
• Demonstrated knowledge and skills in the use of integrated software systems

Position Description

Job Description

The Success Navigator is a full-time, 12-month position serving all locations of SPCC. This position is primarily located on the LLP Campus in Polkton, NC. Under the direction of the Director of Admissions and Testing, the Success Navigator is responsible for ensuring that students have a quality front door experience and our connected to institutional resources. The Success Navigator will work collaboratively with faculty and staff to provide a broad range of services throughout the enrollment cycle to students. Position will participate in on-going professional development trainings related to the College’s student information system(s) and portal; admissions, financial aid, career assessments, advising; and registration.

Job Duties

• Provide student success services to students and potential students of the College, including, but not limited to applying, financial aid completion, placement information, academic advising, assistance with registration, transfer information, and payment.
• Assist students in selecting educational programs compatible with their interests, needs, and abilities; administer introductory online career assessments as needed.
• Provide referrals for service based upon individualized student needs. Refers and connects students with relevant College resources, faculty, and staff. Maintains current knowledge base on all resources and procedures related to students
• Teach students how to navigate the student portal (GO), electronic forms, and other SPCC IT resources.
• Collaborate with Student Services and other areas of the College to support student success initiatives and to provide students with accurate and timely information to make informed and positive decisions
• Participate in new student orientation.
• Assist students in applying for financial aid;
• Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees;
• Adhere to SPCC’s academic policies and procedures.
• Establish and maintain effective working relationships with students, staff, faculty, and the public. Work effectively within an ethnic, cultural, and socially diverse student population.
• Other duties as assigned.

How to Apply

Apply online at Position is open until filled. 

Job Post Contact

South Piedmont Community College

Human Resources

PO Box 126

Polkton, NC 28135